Emaar Al Mektan Hotel

Turned up after my Mecca trip, room wasn’t ready was told to wait till 3 we turned up at 2.50 but 3.15 room still not ready anyway after finally getting in my room. It’s was disaster to start with. Booked a family connecting room don’t get that mistaken it’s basically means 1 room with 2 small rooms one with triple beds one with large king but very basic stuff. One small fridge which was not in the main room nor tea kettle but somehow in the kids room which didn’t make sense. Very tiny bathroom, very run down not fit for purpose. After complaining that the room was terrible and there was a smashed window in my room was told they can’t help as booked through travel agents. That itself was another drama. Couldn’t upgrade as no other rooms could get 2 different rooms instead so ended up staying there. Anyways rooms weren’t cleaned in daily basis properly. Even thing beds made the plates, cups etc bins were not emptied until you complain then someone comes and takes. Rude staff need a lesson in customer services. Staff only really help if you give them money (tip) otherwise they are rude. If you don’t give them tip the ask you and tell you their life stories. The only good thing was close to the masjid nawbi otherwise nothing else good. deffo rating is off no way that’s a 4 star looking more like 3. Breakfast was awful kids refused to have it so pointless paying breakfast options as same food everyday. Not nice lacks flavour and options. Won’t be going back again ever. Oh wait was bribed with fruit basket for a good review lol anyways we said no to it.

We arrived at 5.30am our check in was at 3pm however the reception went out of there way to have our room ready by 10am with no extra charge.The staff were all very helpful during our stay.Rooms were spacious.and clean . Excellent location only a 3 min walk to Masjid Nawbi. However the breakfast was very limited in its variety and only seemed to catered more for the Middle Eastern palate, nothing much international apart from bread/toast and cereal.