Dar Ben Gacem

In April I was in this hotel with a friend, whose name is Chiara. This latter paid, by a mistake of the staff, the due amount twice. Since April Chiara has send unsuccessfully several emails and messages; she has also contaqcted them by phone, receving from the staff a promise of taking care of the case. It was agreed that the amount would be transferred to my friend's bank account in Italy. Unfortunatelly, this has never happended and the hotel staff every time has found many silly excuses. They even requested, surprisingly, a letter from my friend's bank a statement of acceptance of this amount. Chiara sent them a letter of the Italian bank confirming tha the account is genuine and tha twas more than enough. Probably they hope that mwe will give up and they can keep Chiara's money! As everybody can understand, this is truly a dishonest and unacceptable behaviour; just for few hundreds euro we now have to involve a lawyer in order to get the money back! We want everybody to know this story and avoid booking this hotel for their stay in Tunis.

The hotel or guest house is beautifully positioned within the Medina . The rooms are clean & have a Tunisian character with vaulted ceilings . The bed is larger than a European double but not king size. Breakfast is ample with a cheese omelette/ fruit / pain chocolate/ cheese coffee or tea. The staff couldn’t be more helpful They booked a restaurant nearby that sent a security person to guide us there & back . Nothing is too much trouble . We organised through the hotel ,a private guide , car (new vw with ac) & driver to see Tunis medina & Carthage. Pick up at the airport & drop off.Well worth the visit

This is a lovely boutique hotel in the Tunis Medins, just a 5-10 minute walk from the souqs and main mosque. Rooms are beautiful and are set around a courtyard where breakfast is served. Staff are exceptional. They speak good English and are very helpful. The only downside is that the Medina is very quiet at night and I did not feel perfectly safe walking back to the hotel in the dark after dinner.