Richard
21 tháng tám, 2023
My wife and I booked a room at this property for 8/17 - 8/20. Hurricane Hillary sort of came out of nowhere and we needed to cancel our trip at the 11th hour. When I asked if we could simply receive a credit (vs. a refund), I was informed by the front desk that there was no hurricane in Mazatlan and therefore they wouldn't work with us. There is video of people in Mazatlan walking through the hurricane later that day.
I understand that they are running a business, but it seems like they had a chance to gain a lifelong guest and, unfortunately, they blew it. Oh well.
Dịch