Các đánh giá Oceano Palace

I've sat on this for a few days because it's hard to sum up everything that happened at the Oceano Palace. It was a tough trip but I do want to give kudos to the staff who did their best to make us feel welcome and taken care of. - After a very long travel day, check-in took close to an hour and we were given zero instruction on how things operated -- bracelet policy, towel lending, restaurant schedules, etc. We were just handed a key and sent on our way - Night one half of our room flooded because our air conditioner was leaking. It took 4 days for them to fix it so we just kept piles of towels under the dripping in hopes of containing the mess - My family is from the U.S. and most of us do not speak fluent Spanish-- no big deal! We understand we're in Mexico and were ready to dive right in! -- a couple employees were very kind and patient with us but many were incredibly rude. The two bartenders than run the indoor-outdoor bar by the pool most of the day made fun of the "Gringas" every time we came to get a drink. It was demoralizing and I eventually just started sending my husband because I was tired of being treated that way. -The restaurant staff was very kind. Unfortunately, the buffet food made 9 out of the 11 people in our group very very ill. We paid for an all inclusive package but were only able to enjoy the food the first half of the week. The last few days we ordered fast food through Uber Eats. I did not think I would be eating KFC and McDonalds and a beautiful Mexican resort. - Ice and water were difficult to come by. We didn't drink the tap water and didn't trust anything but bottled water by the end of the trip. Each time we asked for more water I felt like we were being a nuisance. -The pool -- the pool and beach area are beautiful and they DO get crowded but that is to be expected. Our first few days there, right at the entrance off the property to the beach, there was a broken pipe leaking black liquid that ran a river right to the ocean. It smelled like sewage and seemed extremely dangerous as we had to step around it each time we went on and off the beach. - Activities, I'm saving the best part of the trip for last-- Leo and the group of employees leading resort activities work their butts off. They always have a smile and are welcoming to everyone at the resort-- even the sole American family (that's us!). On July 4th, the activities crew wished us a Happy Independence Day (and we're not particularly patriotic...) and told us that todays activities were dedicated to the holiday. It was an extremely kin gesture with a sole purpose of making us feel welcome. The entire resort should take their lead because if they did, this experience would have been amazing. I would not recommend anyone stay at the Oceano Palace mostly because as I'm writing this I'm still very ill from what I consumed on the property. I was so excited to go to a location that wasn't full of U.S. tourists but I did expect a bit more kindness. I know the U.