Oceano Palace Beach Hotel

Some staff was friendly But some people were not

No hicieron válida la reservación con desayunos incluidos

Buen hotel

The rooms and whole hotel are kept spotless. The staff are excellent although little English is spoken. Food is very good. The band's that try to drown each other out are annoying. Loved being able to use facilities of the sister resorts. We will definately return.

The ads on Westjet don't reflect the true aspects of this hotel at all. As others had said the hotel is run down. They tried to put us in a room that the previous guest had smoked in. It was gross. Tghey said they would clean it the next morning. We refused to stay in the room. They were quick to relocate us. The rooms not cleaned thoroughly. Then the noise. If you are looking to relax this is not the hotel you should be staying at. This is a full on Mexican Party spot. Go on their own website, they advertise the resort as a party destination. If you complain to the front as we did, they can move you to a sister hotel. After 2 days we did. Up the street a block to the Luna Palace. More oriented to older and quieter crowds. I am not blaming the Oceano for being a party hotel I just wish the vacation websites would inform people so you can make better decisions.

The pictures shown are not accurate, everything was run down and or damaged. The lounge chairs were broke and dirty. And most nights the music outside was so loud it was distorted.