ZillergrundRock Luxury Mountain Resort

One of the best hotels we stayed so far. Everything is very nice: the hotel is very nice with a great design, the rooms are spacious, very nicely furbished, cleanliness is impeccable. The wellness area has everything you want at top quality. And the restaurant is amazing: great food, quality ingredients and nice and attentive staff. We enjoyed every minute of it - especially the Rocky 7 Menu that turned out to be one of the best dinners that we experienced

My stay at this hotel was a huge disappointment. The design of the hotel is stunning, but the people working there are arrogant and unprofessional. The receptionist, Ms. Sijba, had blonde hair and was extremely rude and unpleasant. Even though I had already paid for my stay, she tried to make me pay again. When I showed her the invoice, she completely ignored it. When I asked her to call her supervisor, she told me that she wasn’t afraid of her boss, but no one ever came. She kept repeating that I should sit down and refused to process my check-out. Her arrogant behavior completely ruined our stay, and because of her, I will never return to this hotel. Another shocking issue was the poor level of cleanliness. For three days, we sat at the same table for meals, and no one cleaned it the entire time. Crumbs remained from morning until the next day, which is completely unacceptable for a hotel of this standard. In the end, her colleague tried to resolve the situation. She processed our check-out, which we had to wait 20 minutes for, and apologized. Unfortunately, this did not change the overall negative impression of our stay. A luxury hotel that treats its guests this way? This is unforgivable.

Exceptional experience as always. It was our 3rd time here and again the whole stay was delightful and without a single issue. The room, food, and staff's hospitality were all extraordinary. We especially enjoyed the sauna sessions with Markus. We're looking forward to coming again the next season.

We had the most wonderful time in this gorgeous hotel. Amazing food, friendly staff, incredibly relaxing spa and pool and beautiful mountain views. I can't think of single thing I would change, just absolutely loved it, thank you so much!!

We stayed 6 nights and enjoyed it to the fullest; -abundant breakfast-buffet -splendid wellness possibilities -exquisite diner at night The hotel has been superbly renovated, quite impressive Staff super-friendly, always willing to help.

My husband and I had a great time at Zillergrund for our babymoon. Coming from the US, we definitely felt like a minority amongst other European, and predominantly German-speaking, visitors. But about 80% of the staff spoke English, especially where it mattered most, like with our server. One of the cool things about Zillergrund is that they give you an assigned table for all your meals during the stay. The breakfast buffet is great, and the multi course dinner was never lacking! It was fun to try new and different things. They offer a good amount of variety, including some local and international dishes. Our table was in an incredibly charming nook of the restaurant which was great, since much of the hotel is modern. I enjoyed having a bit of Austrian mountain charm. Our server, Antonio, was great. We did a 6-mile winter hike which was rigorous, but managed even while being 26 weeks pregnant. We also enjoyed yin yoga. The spa is also truly enjoyable and a great place to just unwind, relax, and take in the Mountain Views. And the rooms! So spacious. Nicely appointed. Larger than I ever would have expected for European standards — or any standards! We were in the Zirbe premium suite. Equal parts charming and nicely updated. Last but not least, the pool. We loved the heated outdoor pool for winter. This was a must for me, as I couldn’t do hot tubs or saunas while pregnant. We enjoyed a floating board which included fruit and desserts, Prosecco for my husband and a smoothie for me. Very special! You can tell Zillergrund is a diamond in the rough. It maintains its family-run attention to detail while choosing to modernize more than other hotels in the area. It really is in a league of its own. Overall, would highly recommend. We look forward to coming back with friends or family for a future stay.