Wingate by Wyndham Matthews, NC

The property was under renovation during my stay. The stairs weren't available (safety concern) and the elevator was sketchy. Our room was right next to the location of the room renovations so we could smell the new paint and hear the comings and goings of the workers pretty early in the morning. I know that's temporary, but that info was not shared with us. The very small area for the free breakfast was next to the closed-off stairs where the workers went in and out so it was very dusty and obviously not appealing for eating. With the indoor pool and free breakfast, it's a place for families with small children, so the noise that comes with that was evident. The beds were comfortable and the location was good if you need to be outside of Charlotte.

The hotel was undergoing remodeling. Even tho I was a no smoking facility the room smelled like cigarettes.

This hotel is under construction. However, my room was perfect. Yes there was construction noise during working hours, but besides that, it was great.

I booked rooms for family and I will never booked for anyone there again. Dirty carpets, stains all around the carpets and walls, mold in bathroom, rust on air conditioning vent, smells humid and all of my family members woke up congested and puff eyes from the rooms lack of ventilation. the worst part of it is my sister found a bug on her bed.

If I could give this place a no star review I would. When first checking in they ask for an ID and a credit card/debit card. They didnt explain why they needed it. The next day i checked out, i checked my bank account, I seen $75 taken out of my account. It was weird because I had already paid my stay in full and they had charged me extra. I called the hotel and asked why they charged me again, the lady did not give any direction whatsoever and explain why they charged me. All she kept saying was that, thats our rules we abide by. Another worker was put on the phone and that was when things escalated. The other worker on the phone was saying that the charge was for a deposit fee. Well, nobody EVER said anything about a deposit fee when checking in on my side it looks like they charged me twice! I was so upset. I asked why didnt they do their job and let me know that there was gonna be a deposit fee beforehand, all the lady said was that she wasnt there so she don't know. She was very rude and hung up on me without ever letting me finish. DO NOT GO THERE EVER! Bad customer service and rude people. Besides the rude people and bad customer service it is a very sketchy area and in the middle of nowhere right beside a highway. When i arrived they were painting the walls and banging the walls for something...I'm sure they were rennovating the place but still, they need to be considerate. Dont go there! Not worth the expense. 0 Stars for me! Thats my 2 cents.

This place needs a lot of upgrades. No coffee pot in room. Floor in shower very unstable. Basic air conditioner. Remote barely worked. I wouldn't recommend.

Our room was not ready when we arrived. The room had a Nasty smell and we were moved to another room. On Sunday our room was not made up. Bad experience

Facility needed some maintenance. There were five of us so we needed a suite. In the first room the kitchenette sink wasn't connected to a water supply (the water lines were hanging). The second room smelled musty but they gave us an ozone machine that helped. There were only the two options. The staff was very helpful and the brightest part of the stay. Breakfast was average and about par for what you would expect. Disappointed to have to pay so much for a ho hum experience.

Not only was our room clean covered in stink bugs, but our walls were peeling horribly in the bathroom and there was urine in the toilet! When we asked the front desk for a least a different room, they said they “weren’t able to accommodate “ and were extremely rude. Will never be using this chain again.