Wingston A TreeHouse Hotel, Mathura

It was a total waste of money. Room was dirty. Staff was rude. Food quality was very poor. Behavior of receptionist was like that we there servant. Overall a worst experience

Access road to the hotel is small and busy staff were friendly. Linen were not up to the mark.

location was good but not near by Prem Mandir as written ,it is 20 minutes away from there,hotel is in mathura and mandir is in Vrindavan .Food was good ,all rooms are same in size but it's shown that Deluxe room is smaller and superior room is big ,which is a lie ,all rooms are same difference is superior room is newly renovated and better decorated than Deluxe.they charge extra for water except 2 bottles each day without telling you that. in our bill they added charges of the bottles which we didn't get and food which we didn't order ,but manager being good he managed it well.stay was good ,just take care of the bill in advance whenever you have food .

Need focus on cleanliness breakfast doesn't have more than 2 option services needs improvement location is easily accessible

Property was not well mentioned, service was good but food not up to the mark, very far from vrindavan

No breakfast was served till 8:30 am, washroom was very dirty and not maintained, no car parking was available

Hk was poor, very low response by hotel team, food quality not good, room service was poor, room cleaning was not performing every day

I would give negative stars if the option was available. Terrible hotel. Very dirty. The hotel is very far from the station. The staff is rude and downright dismissive. They don’t even acknowledge your existence. We stayed there from oct 25-27. But the place was terrible. We paid for early check in as well, but they gave us a room with broken tiles, missing shower curtain, broken toilet paper stand. See photos. We went for breakfast, which was supposed to start at 7:30, but was not open till 7:50 am. The food was not enough for even 10 people. The server was extremely rude. First day they served poha which was extremely oily and raw. I actually threw up after eating their food. We requested chai 5 times before they bothered to listen to us. Also, the staff seems particularly disposed to ignoring Indians, while preferring to cater to foreigners. You can talk, request , they won’t even look at you if you are not white. If you are at the breakfast at the same time as non-colored people, be prepared to be treated as crap. Not to mention the hotel was under construction and you could hear noise all day. It was constant banging till 11 pm in the night. Our A/C was also not working. Finally, we were suffocating in the room so we asked them outright why they have given us such a room. Then they changed our room to a much better room, but their service was still horrible. We just skipped any breakfast in their hotel after that. I was took scared to try. Please avoid. It is also hard to get transportation to and from the hotel as it is so far off the center.

The stay there was very good, the staff was very friendly and helpful. Even the manager helped us book a cab on such a short notice when out train tickets were cancelled. Food was 50-50. Some were amazing, some were just too sweet for our delhi pallette.