Hiriketiya Beach Resort

After 3 hours of traveling from Ella to Dikwella/Hireketiya we found out that our first booked hotel was not what we expected, last minute we had to change plans. We found this beautiful hotel 2 minutes from the beach, we walked in to ask for a room, which was arranged within 5 minutes, the staff was really helpful and kind. They even arranged a tuktuk to pick up our bagage from the old hotel. From having a bad morning/afternoon to a great expierence in Hiriketiya, thanks to the staff of this amazing hotel!

Beautiful accommodation European style wi-fi in the rooms absolutely 100% rooms beautiful clean always manager smiling Nice friendly who took care of us waiters smiling Very helpful we felt happy that we were in a safe environment where they took care of us warmly we especially thank the manager for a wonderful stay at this resort you can even wash your clothes everything is provided in the rooms air conditioning fan fridge internet everything is top notch

The friendliness of the staff stood out. Ready to assist and answer any questions. Excellent daily breakfast. Although it is advertised as a resort it felt more like backpacker accommodation. The shower was not very clean and there was a lack of hot water. Cleaning of the room needed to be requested as only one key was available. Close to family friendly beach. Overall we felt safe and comfortable.

Avoid this hotel. I do not recommend staying at this hotel. Despite what the photos may suggest, it is an old dirty hotel. There is dust everywhere, the floor in rooms is falling apart, tiles are coming off the walls, and the bathroom is simply disgusting. None of this would be a big issue if the hotel staff knew how to handle it and maintained a basic customer-oriented approach. Our toilet started leaking and was not flushing. I asked the receptionist if they could take a look at it during our visit to the beach in the afternoon. We returned after five hours (5!) and were given the keys at the reception with the assurance that it was fixed. As soon as I entered the room, I realized that nothing had changed (except for the air conditioning being lowered from 26 to 16°C). I went back to the reception where I waited for 15 minutes until someone came. After five confused phone calls from the receptionist, with no one picking up, the receptionist decided to fix the toilet himself. There was no way he could do this by himself. So, I asked him for a different room (because we can't stay without a functional toilet, not to mention the shower sink being stuffed already). I was told that the hotel was full. I then asked him to find an alternative hotel (as it was approaching 11:00 PM) or suggest ed that we could survive one night but will request a refund. He immediately told me that it was not possible. Later he told me that the manager would come in the morning and sort it out with me. When I asked if I should use the sink as a toilet, he said he didn't know, attempted a few profane english words, and repeated that the manager would come tomorrow. If, upon arrival, the receptionist immediately apologized, stating that they couldn't fix it and the repairman would only come tomorrow, resulting in us having to endure one night without a toilet, with the option to use the staff or hotels restaurant facilities, since they have no spare rooms, I wouldn't say a word. In the morning, upon arriving at the reception, we were informed that the manager wouldn't be present as he was at another hotel and wasn't technically actually the manager. When I spoke to him on the phone, explaining that we wouldn't leave the hotel without his presence and problem resolution, he said he would arrive in 3 hours. I insisted he was there within an hour, during which we had to use the street restaurant's toilet since ours still wasn't working and there was no other to use in the whole facility. After an hour, receptionist arrived, stating that the actual hotel manager was not coming and was refusing to speak with us—an extreme lack of courtesy and perhaps the biggest issue in this entire experience. During the discussion, the receptionist accused us of breaking the toilet flush system (which is quite challenging with a built-in one, to be honest) and suggested we leave the hotel immediately. When proposing to call the police under the condition that we all speak on

Very friendly staff, comfortable hotel 2 min walk to the beach with everything you need: big room, comfortable bed, AC, hot water, Wifi, desk and chair for work, nice breakfast... Very close to the beach but yet far from the noise. I came to stay for a few weeks and extended my stay afterwards. I really felt like home there, especially because of the friendly staff. I will come back!

The Hotel is very close to the beach hence a very convenient spot to chill by the beach and explore Hiriketiya, however the stay at Hiriketiya Beach Resort was terrible, especially due to the rude and inhospitable staff. they were extremely unwelcoming and disrespectful to me and my friends from the beginning. we will never return to this place.