Randiya Sea View Hotel

I regret to say that the value of the hotel did not match the price we paid ($120/night). The room we initially received had a few issues, such as the absence of a mosquito net and several vents and gaps in the poorly finished door. We kindly requested a room change. The door lock was faulty, which made it challenging to use the key and the room phone was not functional. We experienced various inconveniences during our stay. The hotel restaurant played loud music throughout the evening, and we had to ask multiple times for the volume to be lowered. Despite the convenient beachfront location, the noise from a nearby bar persisted until 5 AM after the restaurant's music ended. The air-conditioning in the room was not only of low quality but also quite noisy. The dining experience left much to be desired. The fish served in the restaurant was clearly not fresh, and the tuna steak was overcooked and barely edible. We also noticed the absence of a safe and kettle in the room, possibly due to the peculiar placement of power sockets in various inconvenient locations throughout the room. We encountered issues with the mosquito net in the second room, as it had holes that required makeshift clips to keep it intact. The bathroom had its share of problems as well: the shower head did not fit properly due to a broken fitting, the toilet dripped onto the floor, and the overall setup seemed quite budget-oriented. The shower curtain appeared yellow and dirty, which was off-putting. Furthermore, we noticed two large holes in the wall without any apparent reason, which added to the room's overall disarray. The lack of a consistent style in the room's layout made the overall experience less pleasant. One additional note, the balcony of the room had a wooden guard rail that appeared to be rotten when observed from the outside. This raised a safety concern, especially if there were children in the room who might accidentally lean on it. There was a possibility that the guard rail could break, posing a potential hazard. Considering the price of $125/night, we found the condition and amenities of the room highly unsatisfactory when compared to a similarly priced hotel in Colombo, which provided a standard four-star experience. I hope that the necessary improvements can be made to enhance the overall guest satisfaction at this hotel.

房間可以看到海景，非常棒！走路50米就是沙灘，沙子很好很細膩

很破，看起來臟臟的，國內招待所水平，價格又虛高，附近東西不好吃，我覺得美瑞莎這個地方就不該來

A nice stay in Mirissa located right across the street from the beach. Hotel is within walking distance of many shops and restaurants. WiFi was good and room was quite spacious. Room was very clean. Very nice pool on the ground floor. Food at restaurant was really good. It was a bit awkward as the staff all stood around us starring at us while we ate. Overall a great stay.

Very nice hotel at great location. Highly recommended for every person planning to visit Mirrisa because it is located very close to the beach. Also thare are many restaurants and shops around it. The breakfast is average and suggest to add coffee machine

The staff were very friendly, you can see the beach from the hotel and the pool was lovely, however the ac was not working properly in the room, the wifi went on and off every few seconds, the bed was very uncomfortable and the breakfast was very limited.

This is the WORST hotel we have visited in our 20 days trip to SriLanka. Not worth it for the price payed. This hotel should be rated 0 zero NOT 4.3. We have visited many countries never seen a rude receptionist (both) like in this hotel. Very bad customer service. I am now reading some of the previous reviews where other customers have experienced the same. I hope after reading this review hotel management take proper action and train their staffs. We will NEVER come back to this place again. Before booking we saw the rating 4.3 and believed this will be great hotel. ALL FAKE. I cant believe someone rated 5 this hotel I would rate 0. Starting from the hallway its either broken or not cleaned. Washroom shower with mold and smell. Shower handle does not work properly. Shower sliding door need two people to hold and close. Balcony railings are broken, didn't let my children out for safety. For the wifi you need to call everytime as the password keeps on changing. Through out our stay in this hotel all I did was keep calling the reception for washroom tissue, water bottle, wifi password, etc. We wasted our two days in this hotel. Most of the time NO response or they will say "Will call you back" and never did. One point we complained re their service and this is the exact response of the receptionist "We are like this you can find another place if you don't like here". After this some staffs are staring at us, we didn't feel safe in this hotel. PLEASE DO NOT VISIT THIS HOTEL. WORST CUSTOMER SERVICE and DONT FEEL SAFE HERE. This is not the experience we want from SriLanka. DO NOT BOOK this hotel. First their service is really bad. Never seen a receptionist very rude and attitude and talking to their guest so bad-mannered We booked halfboard and their dinner menu has only one item nothing else, and that's a pasta with Chicken. I am coming from aboard where I eat that every day I don't need to spend money to come Srilanka to eat pasta. When we requested for Srilankan food they said we have to pay additional. We spoke to the receptionist and said that we didn't have any issue with other places we stayed why your dinner menu is not good. Her response was "this is what we provide for our set menu". This is our 7th hotel in Srilanka and we didnt experience anything like this in any of the other 6 hotels. If you walk 5 min from the hotel you can get good food for reasonable price. Why I have to pay for the halfboard and additional again. Worse experience. VERY BAD CUSTOMER SERVICE - WILL NOT RECOMMEND

If you are a Srilankan living abroad please DO NOT VISIT THIS HOTEL. No respect for the people speaking in native languages. Staffs are not friendly very rude. Especially the receptionist, she needs to attend training on customer service and how to speak with guests. No client satisfaction very poor service. For four people they only kept two water bottles and for three days stay no refill on coffee or tea bags. We didn't experience this in other hotels in Srilanka. I would rate 0 to this hotel. Never come back to this place again. Very bad experience.

Everything from the food to the staff to the bed was great. But i would like to address an issue at the bath. There were no hangers or racks in the bathroom to hang towels or clothes. So while showering we had to put towels on the sink or floor. Please do ensure to solve this problem. Thank you