Maspalomas Resort by Dunas

Very good show, great interaction with the audience, very nice young people, I had a really great time.The food was very good, the rooms were clean, and the manager at the restaurant by the pool was very friendly. I warmly greet everyone. I would gladly recommend this resort to my friends.

Good hotel unless you own an iPhone.. I've been back for about a week now and I'd like to tell you how we enjoyed our stay at this hotel. Let me start with the positives because there are definitely some! 1. The food is varied every day and there is something for everyone to choose from 2. What was really special is the attention to gluten-free options. Many hotels could really learn something from this! 3. Alba from Guest Relations knew our room number after 1 day when she approached us to ask what we wanted for gluten-free breakfast/dinner. She approached all guests for a chat or to answer questions. Really great! 4. All soft drinks from the machine were available in a sugar-free version, the first time I saw more choice than just coca cola in sugar-free. 5. The cottages on the grounds are much more spacious than an average hotel room, and have a small patio 6. The staff is equally friendly everywhere. The animation team in particular deserves to be mentioned! If you still get to work every morning in November with the same enthusiasm after a long and warm summer, that is really great. Special shout-out to Anthony! 7. If you ask for a taxi at the reception, it usually arrives when you are at the exit of the hotel! Really well organised… 8. a final plus was the fact that this was the first hotel where I noticed that they actively tried to stop towelling before opening pool area was opened What was less… 1. In a 4-star hotel you expect that they are able to cook a hamburger in a pool restaurant, twice we had a burger that was not only completely raw on the inside but even cold. 2. In contrast to the previous, all the meat that was prepared “live” in the main restaurant was so terrible that it fell into the category “extra well done” 3. The larva that my son found in his scrambled eggs was really well solved but should not have happened 4. On the day of departure we were to be picked up at 12:00 and everything for lunch was already ready in the pool restaurant. When I asked if I could grab a sandwich before the opening because we were leaving (which was already completely prepared under plastic) I was told a “no”… missed opportunity These were the minor drawbacks and you could live with them. What is a real dealbreaker that will not make me go back to this hotel until they have solved this are the magnetic card passes for access to your cottage. I think I had to go back to the reception at least once every day because the pass no longer worked! It turns out that the new iPhones have a built-in magnet and these cards cannot withstand that, so hold the card near your iPhone and you can have it read in again. Under normal circumstances annoying/inconvenient, but if you want to go back to your room due to a bleeding stoma to take care of it and then discover that your card does not work… and so you have to go back to the reception… not a good feeling For me that is really a dealbreaker !!! In short, would I go back to this hotel again? not as

The clearing is good perfect, The restaurnt delicious very professional and good , The Rooms clean and nice , The International animation team really nice and professional, we came with 4 People and we enjoy The stay , i would Come back very good!!!

We loved our holiday here, the accommodation was lovely, low rise bungalows with patio outside and lots of greenery. There are always gardeners working and cleaning. Food was very good, with a good selection of wine at dinner. The entertainment team were great, really friendly and hard working, as a couple in our 50s we really enjoyed everything. Bit of a walk to the beach but ask at reception for a taxi and it arrives straight away.

The very kind waiter Sander and Matou, Alina and Montse really made our stay unforgettable. They are the kindest people we met. So sweet for kids and very helpful with everything. Nice entertainment and camel ride and beach nearby. Very comfortable for kids! Cosy rooms. We had a very lovely stay and will come back.

We booked this trip very late after deciding to get away for some Easter holidays sunshine and were not disappointed. As a family of four we chose a one bedroom bungalow and were particularly pleased that the lounge sleeping accommodation which we planned for our children to use involved two separate beds so they didn’t have to share! The main bedroom was comfortable with sufficient storage if a bit low in lighting. We were on an All Inclusive package and didn’t really need the kitchen facilities but it was still useful to have a fridge and running, drinkable water. An extra bonus for this accommodation option was a small drying area out the back, only accessible from the bungalow itself meaning we also had a safe place to store 2 adult size rental bikes when not in use. The outdoor terrace got the sun from around midday onwards and was away from the main walkways but some others were notably right next to paths, so might not be ideal for everyone. As other reviews have said the interior decor for the bungalows is a little tired but this didn’t affect our comfort. The food in the buffet restaurant was of good quality with reasonable variation and the drinks choices more than met our needs. I was quite partial to the white Rioja with my evening meal (however wouldn’t recommend the house vino blanco offered on tap from the bar after dinner though the cava was very drinkable)! Our children enjoyed the swimming pools and also some of the other activities available, especially volleyball, pétanque, pool, and some of the kids’ club games/ crafts. The resort staff were all very friendly and helpful, from reception to animation team to restaurant staff with an action-packed timetable of activities to entertain all ages. My reasons for dropping a star include that some of the activities didn’t happen despite being in the schedule but overall we were very happy with our last minute decision!