Tài Khoản Khách
ngày 15 tháng 2 năm 2025
Citadines connect is dropping standards and its going downhill with absurd cost cutting ridiculous policies.
Now if you go out they won't even clean or service your room. I left and came back at midnight and nothing was done no tells replaced not even the rubbish removed.
I'm just speaking with reception I was told we don't plan or do anything to the rooms anymore unless you request it. What a ridiculously absurd policy considering the high prices they charge for the rooms.
Not only is that inconvenient and annoying for the customer it's just more time consuming for staff to have to say yes do you want your clone room cleaned and then pass it on. The only excuse for this is cost cutting which is a ridiculous policy and would make anyone rethink staying there.
Even when they do the housekeeping the standards are poor the toilet wasn't clean properly the wash base and wasn't clean properly.
It appears the bottom line is all they are interested in not the customer experience
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