Lambert's Cove Inn & Resort

I booked this hotel for $900 for one night while traveling to Martha’s Vineyard for business. From start to finish, the experience was unacceptable. The hotel contacted me the day before to confirm my arrival time. I told them I would be landing at 11 a.m., but was informed my room would not be ready until 2 p.m. I had an important event to attend by 3:15, so I had to get ready at a friend’s hotel. To make matters worse, I was told there was no food on property until after 5 p.m. and no nearby restaurants, leaving me with no dining options during the day. After my event ended around 7 p.m., I texted the hotel to let them know I’d be arriving after 9 p.m. — no one ever responded. Their confirmation email stated that for late check-ins, a code would be provided for the side door and an envelope with keys would be left at the front desk. When I arrived at 1:30 a.m., both doors were wide open and unsecured (no code needed), and there was no envelope with keys waiting for me. At 2 a.m., I was stranded outside the hotel completely alone — the only person around was my Uber driver, who thankfully waited to make sure I was safe. With nowhere to stay, I ended up having to share a bed with my client at their nearby hotel. When I called and texted the next day requesting a refund, I didn’t even receive an apology. Instead, I was told they were busy with an event and that a groundskeeper would call me back. That call never came. It's been two weeks- I have not heard a word- much less an apology. This property is completely lacking in professionalism, customer service, and basic hospitality. I disputed the charge with American Express, but this entire experience shows how little the hotel values its guests. I would never stay here again and strongly advise others to avoid this property. There are far better, safer, and more reliable options on the island with better service-

If you're looking for a lovely, warm, and relaxing retreat from which to explore the Vineyard, Lambert's Cove is a perfect choice. As a New Englander, it struck me as an ideal combination of the Cape and Vermont -- gentle countryside, gorgeous gardens, delightful ponds, and beautifully prepared, fresh local food offered with genuine hospitality. Enjoy your stay!

Beautiful and quaint. Back in the woods off the bustle of the island. Stayed in the main house which was brightly decorated with flowers. The staff was fantastic, especially Meredith! We loved the breakfast in the charming dining room. While the restaurant was still closed for the season, we could tell it would have been a spectacular experience.