Donna
ngày 1 tháng 6 năm 2024
The hotel in the Ramona wing was nice but not a very enchanting view for $450 a night (looked at the pool) even though I paid for a view of the lighthouse and the water. Staff are wonderful, housekeeping great, and location very nice. Just disappointed in getting a secondary room instead of the first pick-requested a refund of the $145 room charge differential for three nights for two rooms. Hoping to get the refund, working with *******. Also noticed that on your website the Ramona room reservation, breakfast is included but yet I’m being charged for breakfast. Little things are frustrating but overall I’d rated seven compared to the experiences I recently had in Thailand and San Diego. BTW Hotel denied refund request. Moving on too a higher level of appeal.
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