Birmingham NEC/Airport

Very helpful staff

I booked into this hotel as I was visiting family nearby. It was a shock when I turned up to find out that I needed to pay £13 to park overnight. None of the booking emails tell you about this charge. I didn't like the self-check in. Couldn't work out how to use it and needed to ask another guest how to do it. I would rather have staff you can talk to and ask questions. My room had a view of the skips and rubbish from a building site. I think the cleaner had left the plug in the sink as it was full of soapy water. It was however quiet and I slept well. Good shower. Comfy bed. Would not stay again. Factoring in parking other hotels are cheaper.

Would like to say a big thank you to Claire and her team for making the start of our holiday a memorable one, they were all very welcoming and helpful, especially as we had to make a last minute change in our holiday destination, as Air Canada were on strike and they cancelled our flight, so we have ended up in Croatia and it is fantastic here, once again thank you

Amazing experience with great food and reasonable prices and very friendly staff , easy check in and check out procedure

A very clean and comfortable hotel. Problems with the restaurant not having a chef available meant I had to travel for an evening meal. I find the parking fee of £15 a day quite excessive when you are staying several nights. Travelling for an evening meal is an inconvenience for me, but I was staying on my own. It could prove a major pain for the many families with young children who were staying there prior to flying out on holiday.

Dirty Pillows in room, had to get them changed. No toilet roll, so had to ask reception for more. The hot water was not hot and wifi was weak in the room, just kept buffering.