Ibis Budget Marseille l'Estaque

My partner and I recently stayed at this hotel for a night. First and foremost, the reception staff we interacted with were exceptional. Each receptionist was more delightful than the last, and their warmth and professionalism far exceeded our expectations. While the common areas were well-maintained and clean, we did encounter several issues with our room. The key issues are as follows: Cockroach Infestation: Unfortunately, the room was infested with cockroaches. We found them on our clothes, by the curtains, and in the bathroom. This is completely unacceptable. Non-Functioning Safe: The safe in the room did not work. Unpleasant Smells: There was a distinct odor of mildew and sewer in both the room and the shower area. When we first checked in, the smell was quite overwhelming. We opened the window and, due to the non-functioning safe, took all of our valuables including our heavy laptop with us when we went out for the evening. Although the smell had diminished slightly upon our return, it was still quite strong, particularly in the bathroom. We decided to sleep with the window open, but since it was cold outside, we went to reception to request extra blankets, which unfortunately were unavailable. We then tried to use the window lock system that allows the window to remain slightly open for ventilation while preventing anyone from entering, but the lock was broken. Stains on Walls and Floor: There were several dried stains on the walls and floor that made us uneasy, as they appeared similar to those caused by bed bugs. While we did not experience any bites, we were nervous throughout the night. Photos will be provided. Unpleasant Balcony View: Although we had a partial sea view, it was marred by the sight of underwear and razors discarded on the balcony area below us. Strong Paint Odor: While the room appeared freshly painted, the odor was overwhelming and unpleasant.

A lot of dining options were about a 10 to 15 minute walk outside of the property. Keep in mind that they do siesta so it's not easy to get a late lunch or an early dinner. The rooms are tiny but I guess that's why it's called budget. Parking Missouri convenient and a welcome sites after my last three visits at different hotel chains throughout Europe where parking was a nightmare and not easy to get.

We stayed 3 nights. Staff extremely helpful,checked in quickly , boarding cards printed at reception, directions & transport help including booking transfer taxi. Clean & looked after , outdoor terrace for breakfasting. Limited transport downhill , left & across road bus 35 1.70 euro. Downhill Turn right and 15 min walk to get 5 euro ferry over to Marseille terminating in old harbour front (pretty journey). Lestaque is nice enough to drink & eat. Marseille you will no doubt visit but beware of return times if you are using above transport,the hotel is outskirts and if you need to do taxi you will be around 80-100 euros depending on time of day (dearer night). 60 euros to airport , although train from airport stops at top of hill & u can walk down. Again limited times. So budget versus remoteness to Marseille but that was the only downside of using hotel. So thank you Ibis and worth considering should we return