Mercure Marseille Centre Prado Vélodrome

Tout c'est très bien passé 😉 Mes contacts avec les réceptionnistes Sandra,Marwa et khedidja ont été très sympathique, courtoises et très professionnel. SANS OUBLIER Irina la gouvernante ainsi qu'Anastasia et Luisa les femmes de chambre qui sont d'un très grand professionnalisme, d'une grande gentillesse et douceur. 10/10 👍

酒店很乾凈 位置很好找 很不錯的入住體驗 前台的態度非常好 幾乎是有求必應 每次上樓還能提供熱的茶水 安保也很好

Assez bien accueil mal

Très bon hôtel

We chose this hotel for its reasonable pricing and location away from the Marseille city center. It’s in a local neighborhood and within about a mile walk of the beach. Nice breakfast every day. But… The front desk staff was awful. First, the staff had us pony up a deposit equal to almost 150% of the room charges for a two-room reservation. Then, when we checked out, they informed us that they had “released “ half of the deposit the day prior and that we owed the full stay’s price of a room to close out. The problem, which I pointed out, was that no credit hit my credit card and the deposit was still listed as a pending charge which I showed via my app. So by the time I left I had paid almost 175% of the hotel tab, waiting for the credit to post. Only took three more weeks despite staff assurances and confusion. Second, parking in the recommended garage was a hassle. It’s around a corner and has a back door connection to the hotel. Front door staff struggled to explain how the garage worked and only gave out passes in 24, 48, or 96 hour increments so we had to go back several times for our week plus stay. Every time we went back they tried to add additional charges to the bill even as we were told on day one that they would just add the full parking amount at once.

Let me first say that i am normally very fond of Accor Hotel, being platinum client. I am used to stay in every possible level ( mercure, ibis, pullman, etc) and i only gauge what the hotel proposes based on the level of confort expected. The Restaurant in Mercure Centre Prado is by far one of the worst experience, i had ever had, as we got forgotten! We received as first dish, a cheese platter supposed to come last. My son never got his soup and his burger, supposed to be rare, had clearly been recooked when they realize they forgot us. Please avoid at all cost!