Tài Khoản Khách
ngày 3 tháng 2 năm 2024
Had a terrible experience at Movenpick Hotel Marrakech. Initially given a noisy room, then moved twice due to dissatisfaction. Final room on the 5th floor faced a nightclub, disrupting sleep. Despite multiple complaints about noise and malfunctioning safe, no effective action was taken. Money was stolen, and the hotel's response was inadequate. Lack of cooperation in resolving the theft issue, and a demand to involve the police on our departure, added to the frustration. The offer of a complimentary night came too late and was declined. Poor service, disregard for guest satisfaction, and lack of accountability make me strongly advise against staying at this 5-star hotel.
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