Kanis C
ngày 11 tháng 4 năm 2025
Since we are platinum member of ALL thus we booked this hotel during the stay in Marrakech, however it was quite disappointed. We emailed to the reception for our celebration and there were two separate bookings under same room type for consecutive nights, the office confirmed for our request and well noted , however the reception was totally another story, they said we have to move rooms and ignored our celebration arrangement , there was a staff’s attitude quite rude but others were generally okay, also they put us in the annex building which totally different from the pictures we have seen, the room was very average and basic, the charges were totally overpriced for such quality of room for 300 euro per night, just 3.5 star hotel quality and they mentioned already put us in nicer room which just renovated. The shower was terrible, only a simple shower curtain which was easily flooded, the water would suddenly turned freezing in seconds , it happened at least 5-6 times during 5 mins shower.
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