Các đánh giá Ada Julian Marmaris

Me & my partner first stayed at ADA Julian Marmaris in July 2023 and couldn’t fault it so decided to book again for June 2024. Unfortunately we were totally let down from the moment we set foot in the lobby. We arrived at around 2:15am on Sunday morning expecting to be checked in and settled in with no issues. Exchanged details to the member of staff at reception to be told, very rudely that they had no record of our booking on their system and demanded to see our booking confirmation. After back and forth for 10 minutes, the member of staff called my partner back into an office to speak with the manager. 30 or so minutes passed & I went back to find him with the manager who again was saying there was no record of our booking and that easyJet hadn’t forwarded the confirmation to them. The manager was claiming there were no rooms available for us, they were fully booked until the middle of the week and they couldn’t fit us in. A lot more back and forth with the manager he managed to find us a room but it wouldn’t be available til after 3pm Sunday (it was now 3am) so we were questioning where we were supposed to be staying. The First Gentleman we spoke to at reception did manage to find us a room at a neighbouring hotel and told us to come back to Ada Julian first thing in the morning to collect our all inclusive wristbands so we could have breakfast and spend the day at the pool, we did appreciate the effort but it shouldn’t of been necessary in the first place. We did eventually get checked in on the Sunday at 3pm but it wasn’t the original room we had booked for. Unfortunately it didn’t improve by much due to all the changes that had been made since we had first visited. No indoor air conditioned bar area with ping pong table and games scattered about. Its been replaced by a Popeyes kitchen which you get smells of the fryers coming through. The atmosphere had completely changed, couldn’t sit outside of the restaurant to eat meals due to an awful smell from the road and the amount of people smoking. Food was okay, not as nice as previous visit and neither were the cocktails. Serious issue with people reserving sunbeds during the night and having to get up at 7am just to go down to try and get one otherwise it wasn’t possible. It just didn’t feel like the 4 star hotel we had stayed at less than a year before. We were left feeling disappointed and will not be returning to Marmaris for this reason. Such a shame.