Aura Resort Sidi ABD El Rahman El Alamein

Overall a good hotel, but it's only been open for the second season for non Arabic guests, which you could feel. The presence of guards with guns made it a little scary. Promised entertainment was just a music at the pool and nothing in the evening. Food was generic and same every day so it was hard to enjoy all inclusive with such limited offers. Staff very polite, but guests who were Arabic where rude and ostentatious. Drinking all day, staring at young teenage girls, asking for their phone numbers, but very inappropriate. The hotel is in the middle of nowhere so you can only do group excursions, as no shops near by.

The property is in a great location in the north coast _ very clean and convenient. The rooms are a bit old but very comfortable. Staff super friendly.

When we booked we were so excited to engage with all the great things the resort promised. We paid them via bank transfer as they requested. Weeks later, after emailing them multiple times to confirm payment they said they would have to charge us a lot extra as they had not received the full amount. I triple checked with my bank, sent them copies of the transfer, and still they ignored my emails and requests and ultimately charged us so much extra money. We got tired of fighting and just paid when were checking out as we were risking losing our flight. Any amount paid for this hotel is too much. The food is awful. We saw multiple live cockroaches. The WiFi doesn’t work. The staff is unhelpful and rude. It’s far from the beach, and the shuttles are falling apart, dangerous and very sparse. Ultimately, the way we were treated was so upsetting and disrespectful, we would not wish this experience to anyone else. Please spare yourself and stay ANYWHERE else during your vacation.

There was a lot wrong with our stay here. Firstly we had problems with paying in advance for our booking, as did everyone else in our group. We transferred the requested amount up front, but were told that less than this amount had been received because of the transfer fees from the hotels bank, and we were made to pay the extra very large amount when checking out. The food provided at the hotel was also not of good quality and often left us having to seek our meals elsewhere, when there are not many other places around. Some of the rooms were not clean on arrival, including dead insects like cockroaches. The poor quality of the WiFi and the fact that it is not available inside the rooms was also very frustrating. The staff were mostly friendly and the beech is nice enough, though the shuttle bus for this was not great and very rickety. Overall, cannot recommend this hotel at all.

It’s hard to think of one good nice thing about this hotel. Rooms were dusty, food was horrible and overpriced, service was a joke. Rooms were old and smelly, and as soon as we checked in we realized the cold water tap in our bathroom did not work (!). We had power cuts multiple times a day, often at the most inconvenient times. During lunch, my husband and I had to wait for around 1 hour for our cheeseburgers, and the waiter ended up being rude to us after we followed up and asked about our order. The staff spoke almost no English, to the point where the towel boy did not know how to say towel or the waiters in the restaurant did not know how to say cutlery or alcohol. It was very very hard to navigate, so this hotel is definitely not prepared for international tourists. Breakfast buffet was disgusting, and the shuttle to the beach was in very bad condition. Would never recommend this hotel to anyone.

Horrible, staff was terrible and would not rectify any issues we brought up.