When I made a reservation at Yosemite Bug Rustic Mountain Resort, I opted to pay a premium for a room that promised more privacy. However, upon my arrival, they assigned me to a shared dormitory with 12 other individuals. Despite my dissatisfaction and protest, they informed me that my preferred room was unavailable and that this was the only option they could provide. Their response displayed a complete lack of concern for my comfort and grievances, suggesting instead that I should be grateful for having a place to sleep. After persistently raising my concerns for two days regarding the breach of my reservation, they eventually relocated me to the originally chosen room. The receptionist, unfortunately, lacks any hospitality training, demonstrating rudeness in her communication and failing to instill any confidence in the guests.
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