Hotel Saxkjøbing

Unfortunately it was a terrible stay and completely unacceptable service level. We were a family of 10 (4 rooms) and 2 of our rooms were placed just above one of the hotel venues which had a massive party that evening playing loud music until 2am. Impossible to sleep given you could hear everything. We complained to the staff who said they wouldn’t do anything and would not even ask them to turn down the music so we had to go inside to tell the people at the party ourselves. In the morning we told the receptionist what had happened and asked why they didn’t arrange for the actual party guests to stay in the rooms above and there was zero apology other than “we did the best we could and we did try to put the guests up in the rooms above”. Which is a complete lie as many of the party guests checked in after us, and there are only 4 rooms above the venue space - our family had been put in 2 of them! When a second family member complained to the receptionist the answer was “you could have said you wanted the rooms together in a different part of the hotel”. It is ridiculous they put the responsibility of it on us! Extremely disappointed and would not visit again.

We spent two days at this charming hotel. The room was cosy and as expected the food in the restaurant was very good, both dinner and breakfast. Unfortunately the service in the restaurant was really bad, actually one of the worst we have ever experienced and we have travelled a lot. It started already when entering the restaurant, although we had booked a table we had to wait very long until we got attention, no bread or water were served until we asked for it both evenings, wine was forgotten, when we asked for today’s vegetarian the waiter forgot, when we finished the main course the table was half cleaned and no waiter came and asked if we wanted dessert. These were just some examples. In the end we got fed up, paid the bill and went to Netto to buy some dessert. For the future we really hope the management of the hotel can train their staff so the service lives up to the rest of the hotel’s atmosphere and quality, then it would be a strong four or even five.