Verified traveler
ngày 3 tháng 7 năm 2023
The Coral Beach is in a fabulous location, with direct access to the golden mile walkway. The pool areas are well maintained with lots of sunbeds. The Besaya Beach reataurant next door serves delicious food and nice chilled vibes overlooking the sea. Our welcome at reception was very warm, and we even got upgraded from a 2 bedroom apartment to a 3 bedroom apartment, which was huge, very spacious indeed with a large balcony area overlooking the sea.
However, at 8.30am on day 2 of our holiday, we were woken up by works being carried out in the apartment above. We complained to reception, and were told that the apartment above us was privately owned, and so they could not do anything about the works other than ask them to start after 9am. This problem got progressively worse as the week went by, with intense drilling and banging and so on day 5 the hotel offered to move us and give compensation, but by this point it was the weekend and builders do not work weekends in Spain, so we stayed put, and then flew home early on the Monday morning.
On our return, we were paid the compensation as promised. Had it not been, for this disruption, we would return in a heartbeat as everything about this hotel was great, however our own experience has put us off returning, as it could so easily happen again. We were told that only a small number of apartments are actually owned by the hotel, the rest are privately owned. Not a chance we are willing to take, as this sadly ruined our holiday.
Dịch