Coral Lagoon Resort

This review is for Villa 5, as there are various rental villas on property. This villa is in a great location, midway between Key Largo & Key West, with many services and opportunities there in Marathon. It has up and down decks & a nice view onto the canal. However, you should be aware that view comes with a lack of privacy, as your neighbors on both sides (the villas are attached by common walls) are very close with only short railings between units. We had several issues during our week rental. The 1st was the heating system did not work on arrival, a particularly cold day. Mgmt was informed immediately, but it took about 24 hours to fix. The repairman indicated that it had not been turned on since last year. The villa's cleaning & inspection regimen apparently did not include the HVAC system. Note that you are dealing with a property mgmt company, not the villa owner, and neither is on-site. The same day we discovered the electric grill was not working That was fixed but again took some time to be addressed. Additionally, we found that there was nothing provided to cook in the oven-no broiler pan, cookie sheet or the like. That complaint was never rectified. Finally, the fridge died 1 day. In that case mgmt made special effort to replace the same day. In sum, nice place, nice location, could use a little more speedy attention to problems that arise.