Spruce Resort Shogran

Pros. The property is beautiful and clean/well maintained except for the parking. Cons. They lost our rooms we tried to reserve twice. Lots of children playing in the lawn in front of our room till very late, forget about sleeping as you can't close the windows due to humidity and how hot the room gets. The road to the property is half built the rest is poorly maintained. One of the rooms we reserved was not ready at Check-in time. WiFi is very poor We had to ask around for the WiFi password, no contact details in the room on how to call reception, no breakfast timing communicated. All this should be done during chick in by the front desk. Gust services very poor, both rooms had damp towels and it took over 4h to have them replaces. Our luxury rooms had no complementary coffee or tea setup. No mini bar The rooms were humid (at least a fan was needed) Food was horrible and really overpriced for what it was, we ordered; Kungpao chicken, it was horrible Chowmein, was good Edd fried rice, it was ok Cream of mushrooms soup, it was good Hot and sour soup, it was horrible We also ordered the traditional cheese burger that never arrived. Value for money I rate the place 1/5, which is unfortunate as it's a beautiful place but the management needs to be changed or at least trained on how to run a hotel. I've travelled in 20 plus countries rich and poor and this place should and can do better. As is, I would not revisit this hotel.