TownePlace Suites Mansfield Ontario

Very disappointed for the cost Reserved a two bedroom suite for a family stay. Neither bedroom has functioning heat on our first night in 20 degree weather. The bedroom light switch turned off the wall lights and outlets beside the bed which included the alarm clock and usb outlets to charge phones. If you leave the wall switch on, the other wall light in the room stayed on. Very inconvenient We requested a room change which was accommodated but the door on the room given to us would not latch or lock. They did not have another room available to us. We ended up shortening our trip. They did offer to refund our second night without issue. Service was good and breakfast was not bad either.

Generally speaking, this is a fine hotel for its purpose, and I generally like the decor, but in the bathroom, there is one of finest examples of corporate art, meant to encourage and support you. I have no idea what school of corporate design they went to...

The property itself is fine, however, the pool was closed for the duration of our stay. Which is really disappointing because we booked it specifically because of the pool. I also didn’t know this until I brought my kids down in their bathing suits to go in to see a sign on the door, and when I asked the front desk she didn’t know it was closed either and didnt know when it would open. Also, the wall conditioner was empty when I went to use it again, didn’t realize this until I was already in the shower and you couldn’t open it to try and get any out. Honestly, without the pool, wasn’t really worth the price. I wish we had stayed somewhere cheaper since the pool is what I paid the extra for.