Microtel Inn & Suites by Wyndham Mansfield

No power Not told when booking that the hotel would have no power from 8am to 1pm today. Hotel did manage to text and email a welcome but no message about scheduled power outage? Asked why we werent notified or if there was an option to cancel booking, told not refundable. Were not told how no power would affect key card door locks, breakfast hours, etc. Assumed sign just meant get out before 8am when you've paid til 11am. Wasnt sure if there would be hot water for everyone showering same time to leave early? Not a great start to a couple's first vacation of the year.

Awesome place, shoutout the nice lady Linda who works there! We met her during breakfast, super kind.

Good value! Well-maintained property. Have been staying at this Microtel 2-3 times a year when I have business at the local university. The hotel is relatively new so I never have to be concerned about the quality of my room. The food choices at the continental breakfast was a nice surprise—a large array of choices including sausage/egg sandwiches! Overall, my stay was a good value for the price.

Made the right choice! Checked in late night on a trip, staff was helpful and quick to get to our room. Room was clean, stay was fine! Easy access to the highway and offered a late checkout with us arriving at nearly 2am.

Front staff checking in were uninterested in finding out if we could use our rewards and after annoying them for far too long it seemed, we gave up. There was no hairdryer in the room and when calling down asking if they had any at the desk we were told they had no stock of them. Buy more hairdryers or take it off the website that they are included in your stay so people know to bring their own. 20 degree weather with wet hair wasn’t ideal for our day at an outside festival. They did give us a small discount on the room for the hairdryer so that was a plus. Probably wouldn’t stay there again

Disgruntled When checked in and given room cards went and unlocked room and it was OCCUPIED!!!. Desk clerk gave wrong room. Not sure how that hapoens if already OCCUPIED. Pool heater didn't work and hot tub was no longer from the time I booked room. Was told we could use Hampton Inn but when went there the jets to the hot tub did not work. Communicate between hotels if you are offering their services.