RedDoorz @ The Providence Tower

The worst place I have ever been ever stayed!!! There is no blanket, the only thing they gave is a very thin sheet (in which the bed sheet is even thicker), which they called “blanket”. I asked for additional mattress & pillow which they asked for 600 pesos, also without a blanket. The room smells bad and the floor is very dirty — my feet turned black after stepping on it. The room is very bright and noisy in the morning. The facilities is also as bare as possible, nothing is provided, not even a soap or a kettle. Meanwhile the price wasn’t the cheapest for 2 people. The receptionist lady was apologetic but very slow. I asked for a refund or upgrade for the next days and she asked me to “process it on trip.com platform yourself”, but when I tried to cancelled the standard room reservation for the next days they rejected. I reflected this to the receptionist but they rejected the upgrade again. Now I am not sure whether I want to stay here for the next days, and most likely I won’t get back the 1000 pesos deposit too. Avoid this place at all costs!!!

We booked it online,but we need to cancel it after 15 mins,but they didnt grant the request.its also 3 hrs prior the check in time