Mrs. Valdez
ngày 28 tháng 3 năm 2024
Stayed for 3 nights. Booked 3 rooms. Ms. Ghen was so kind to provide us a room near the elev for my senior dad.
However, we observed the following:
Visible dirt on the walls
Lightings in the CR are dark
Dirty water stains on the floor in the CR
In my room, the aircon was not responding to your desired temperature Even if we put it on 26 degrees, the coldness is still like the 16. We just need to turn it off when the room is too cold already. Imagine at night where you need to wake up to close it and open it again.
Called housekeeping on our 2nd day, told them they don't need to make up our room and we just requested to refill the tissue, water bottles and dental kit since it fell on the floor, in the dirty floor of the CR. But, nothing happened. Called 3 or 4 times until the following day. We just bought supplies outside just in case but, we still tried to request though, called the 4th time and spoke to Ms. Pretty and told her my frustrations and got the request when we were a few hours before check out. Thankful to Ms. Pretty for following up my request.
Also, the volume of the tv in my room suddenly goes down to 0. Many times. I needed to adjust the volume manually at the back of the tv everytime it went down to 0.
Kudos to Kuya Jason Lagahit from security. He was so helpful and courteous.
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