Tài Khoản Khách
ngày 31 tháng 12 năm 2024
I had a terrible experience at this hotel. Despite having a confirmed booking, when I arrived, they informed me that my room had been sold to someone else. I was shocked and frustrated, especially since I had booked and paid in advance. The staff made no attempt to accommodate me or offer an alternative solution.
I was left standing in the lobby for over two hours with no assistance, and they refused to provide me with another room because they had “overbooked.” Their behavior was completely unprofessional, and there was no apology or effort to make things right. This was the worst customer service I’ve ever experienced.
I would strongly advise against booking at this hotel. You risk being left stranded despite a confirmed reservation, as they clearly overbook and sell rooms to the highest bidder. Absolutely unacceptable!
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