Tài Khoản Khách
ngày 1 tháng 3 năm 2024
When a hotel presents itself as an apartment hotel, you expect a certain level I am not talking about the level of a five-star hotel, but a hotel that will provide a great deal of comfort and pleasantness. From the moment we arrived at the hotel, it became clear that the owners of the place do not exactly understand this. We arrived after midnight, entered the room and thought we would be able to sleep. So we thought. A completely ruined mattress (smaller than the bed frame by at least 15 cm. Full of lumps. It was so terrible that I ended up sleeping on the floor. (For those asking why I didn't sleep on the couch in the living room - it was worse than the bed). Add to that a noisy air conditioner as if we In the middle of a storm and you'll understand why we didn't sleep all night. The next day, signs "shouted" at us from everywhere about what is forbidden and what is allowed and how much of a fine we will receive if we do what is forbidden (ringing the emergency bell in the elevator for example will cost you a 150 euro fine). Attached to this post are photos of the amount of signage we saw from our room to the exit from the elevator (about ten steps). Usually a hotel keeps the credit card information as a deposit in case of damages. I have never been required in a hotel (not a hostel) to pay in advance at check-in a 100 euro deposit to cover future damages. But apparently there is always a first time... here it happens. When I complained at the reception about the quality of the mattress, the receptionist waved me off with clear disinterest, saying, "There are some who like a soft mattress, some who like a hard one, maybe we'll come in and check." Needless to say, they didn't come in, didn't check, and definitely didn't change the mattress Terrible service (simply non-existent - designed to collect money and that's it) outdated, neglected and falling apart furniture
Dịch