The City Warehouse Aparthotel

We stayed in 2 penthouse apartments here for a hen do and it was fab, had everything that we needed, very accommodating and easy to get to places in the city, the lady on reception was so friendly and welcoming, also felt very safe and secure, would recommend

Decently sized apartment, great value for money, room heater and water heater works well. One of the windows in room 401 is slightly, it gets jammed open if you open too much, so do becareful. Good amenities overall. Do be aware of the spoilt lifts, it has been spoilt for months (and they don't seem like they will fix it anytime soon as there are many objects in front of the lift door at every floor), so it can be cumbersome if you are staying on higher floors with heavy luggages as the stairs are abit narrow. Staff is very responsive in email and replied quickly. Staff is willing to help us collect our luggage delivered by the courier (British Airways lost one of our luggages). There was only 1 bath towel given even tho our stay was for 3 guests, but the staff was happy to give us additional towels upon request. Overall good stay

Stayed here this past weekend (3 nights) with a few friends (5 in total). Check in was smooth, the person who greeted us was nice and also very accommodating in allowing us to leave our bags in the hotel prior to check in. We were advised that there were some ‘minor maintenance issues’ with the rooms when checking and that they were not up to the usual standard. We expected a few minor problems however once we got to the apartment it was obvious that the issues there were not ‘minor’. Both sofa beds were ripped, falling apart and could not be slept on. The springs on the sofa beds were loose and one of the sofa beds did not even pull out into a bed. The wood on the cupboards was falling off, the mugs were chipped, the bath was cracked, there were holes in the chairs at the table and the washing machine was broken at the bottom. We went back down to reception and were given a different room. The next room we went to had all of the same problems as the first room, nothing was better. There were no other rooms available so we had no other option but to stay in the first room as we had already left our bags there. We were advised that due to the unsatisfactory standards of both rooms that we would be given a refund for our first night stay. When checking out we asked when this would be refunded to which the staff member on shift advised “I know nothing about that” and that we would have to speak to the manager. We were advised that the manager did not have a contact number and the number for the reception does not work. We are unfortunately left with no further information on our refund. The photos of the apartments are misleading. The lift is also out of order (after checking some reviews we seen that they have been out of order for quite some time so don’t expect them to be fixed anytime soon). Other than the above, the apartment is in a good location with a lot of bars/shops/restaurants nearby.