Manchester Hall

Awful night manager would not recommend, was very rude to our group even though we were guests. Said we didn’t “belong” here, which we did as we were guests. Would avoid at all costs, will not be spending my money there ever again. Awful experience.

Our University of Manchester graduation year could not have been more successful, in large part due to the wonderful support and hospitality provided by the first rate Manchester Hall team and the impressive beauty of the venue. From making our initial inquiry we had prompt and informative responses and discussions with the phenomenally efficient and lovely Taylor who guided us through menu and drink choice options and dining packages. Manchester Hall was very flexible in changing the dining room we used as our numbers fluctuated and also very helpful in arranging food and wine tastings (which enabled us to refine our food and drink choices). We held the reception and dinner in the gloriously grand Museum Room which we had until 1 am in the morning. The bar and serving staff were all really nice, friendly people who provided first class service throughout (and always present but never intrusive). The food, wine and other beverages were exactly what we hoped for and were all of high quality. Everyone who was at our reunion could not have been more effusive in its praise of Manchester Hall and thoroughly enjoying the evening. The price for the evening was very fair value for the quality provided.

Spent £4000 on an event to encounter numerous issues prior to and throughout the experience! It ruined my 50th birthday. Examples - Cocktails poured under the table from pre made sachets. My 78 year old mum slept in a camp bed as they sold us a twin room when they don’t even have any. Rude and incompetent staff. Stormed out of the bar. They closed the bar part way through my event as the till broke! Due to Wi-Fi problems that they know about and havnt bothered to fix. They served hash browns on dry bread for the evening buffet that was cold and late! chips in school diner trays with no plates to eat off when they charged me £4.50 per cone! No cones in sight. Specifically asked for two gluten free and a vegetarian - they provided nothing for them to eat! . No fresh orange or bacon at breakfast as it was Sunday!!! Rooms smell of human excrement! They advertise as a high class establishment that charge top dollar for nothing less than a substanded service. DO NOT BOOK HERE IT WILL RUIN ANY SPECIAL EVENT! ! They are incompetent! Two months into my complaint, still no partial refund. They promised me they would put it right and invited us for dinner in masons to demonstrate they can provide a good service. Still nothing! No one returns calls, emails! Appalling!! Feel it is only fair to warn you in advance if your special occasion being ruined.

We arrived for a family wedding and stayed in one of their bedrooms only to find that the room was cold (this was at the end of November 2020 and the temperatures were very cold that weekend). The next morning after freezing during the night, there was no hot water, how bad can this get. Don't worry it gets worse........ the banqueting room in the evening was freezing and quite a few guests kept their coats on, we had to bring our own heaters...... which was still not enough. Most of the staff were accommodating except the manager who told my daughter who was getting married and wanted to changed the tables, NO and don't ask again......nice....... I spoke to the MD the next day who paid lip service and said he would ring me back that was 5 weeks ago.......... I would not recommend this venue albeit I have tp say the food was good..

Had a lovely overnight stay including an evening meal in their restaurant Masons. We had a delicious cooked breakfast the following morning. Because the venue is pet friendly we were able to have our pet with us while we ate. The Staff are so welcoming and friendly..The food was excellent...Jodie the reception manager was so accommodating and helpful...its a big bonus having a pet freindly hotel in the city centre.. the staff where so attentive not just to us but my precious little pooch too..

We booked a one night stay at Manchester Hall (Christmas present for hubby) and had a great stay. The rooms were lovely, especially the roll top bath. Breakfast was delicious and the staff were helpful and attentive. Jodie, reception manager, really looked after us and was great to deal with during the booking process. Would definitely stay again and would recommend to friends.

Our Centenary A simple thank you cant convey All we want to say Your staff are credit to you So efficient, friendly too Nothing too much trouble We were in a gilded bubble Our guests came from far and wide Their pleasure they couldn't hide The magician made cards disappear You made tables and chairs appear As one we agreed Our expectations you did exceed Our day was ' simply the best' As Tina Turner would attest. Thank you from the Inner Wheel Club of Manchester.

We had our wedding party at Manchester Hall in September 2023. As soon as you walk through the doors you are enveloped in the splendour and beauty of Manchester Hall, a truly hidden Gem. Megan and Kelsey ensured that our plans for our special day were put in place. Will, Luciane, Georgina and Louis could not have done anymore to ensure our day was spectacular, nothing was too much trouble for the team , they were truly outstanding. Our guests still talk about how incredible the food was whilst the Manchester themed bedrooms were a beautiful and unique experience for our wedding party. If you are planning a UK city centre destination wedding, we can say without hesitation you should put Manchester Hall at the top of your list. Diane and Paul

We booked a deluxe room, it wasn't cheap. On arrival we discovered that the bedrooms were all on the "lower ground floor", also known as in the basement. There was no mention of this at all on the website or room info. The passageway leading to the bedroom had a very peculiar and unpleasant smell, and the bedroom itself was very cold unless the electric heater was turned on in which case it had a blue light on the display which kept me awake. There was technically a window in the bedroom which I believe led to a ventilation shaft, but it was thick frosted glass and let in hardly any light at all. One of the photos below shows it at its brightest, just before morning check out. Also the luxurious roll top bath was squeezed into an alcove with no lighting and really didn't look inviting. It was like sleeping in a cave (not helped by the fashionably dark walls everywhere in the hotel), and I can't believe they didn't mention the cellar bedrooms beforehand. I certainly wouldn't have chosen to sleep in an underground room, I felt so claustrophobic. We barely saw any natural light until we left at 11 as the breakfast room only had windows at one end and the tables were down the other end behind an alcove wall. To make it worse, the breakfast was really not nice at all. I had eggs and salmon on muffins, the sauce was heavily salted and inedible so I had to scrape it off the food, and the salmon was the saltiest salmon I've ever tried to eat. Literally the only good thing about the stay was the food at the event the night before which was good, but even then they did not send me the information about ingredients of the courses I'd chosen due to food intolerances despite me emailing them before the event, and the serving staff didn't know about what was in the canapes they were handing out and didn't offer to check. Pretty sure that doesn't meet minimal legal requirements any more... You honestly couldn't pay me to stay here again.