OYO The Pleasant House

Scam people please don’t book your hotel from trip.com and OYO the pleasant house. When we reached the hotel, there was a number pasted outside the door. It was written call on the number. When I called on the number he refused to check in and said take your money back. When I called OYO service because their number was given on emailed I received. They said no booking with this reference number. Now I contacted trip.com they said owner first said we checked in. When I asked for proof no answer. Trip.com is scam website don’t book on this site.

This is a scammer, fraud. Disappointed not even hotel it's a private home under refurbishment Also the service was not provided. He said the room I booked is not suitable and I should pay to upgrade and he not refunding my pay . I will surly see to the bottom of this.

Very basic room nothing like the ad the double bed was like a downhill slope the cupboard had some manky old bedding someone elses old shoes

You could not enter the hotel because you did not find my information in the system. You were awake outside last night and you hope that 😡😡😡😡😡😡

Got there, no signage to indicate if it was the "pleasant" house at all not much lighting outside but that didn't matter as there are no signs Room wasn't ready which considering it's literally the room that enters directly into the communal lounge and entrance. And next to the seat where the "host" was sitting. Not very clean at all. Lighters and bits of ash on the coffee table. (Non smoking) Smelt of ****. Communal kitchen in the front room which was a state. Was asked to wait until host sorted the room. (Bedding and towels) Took 20 mins. Then to be shown the room...... Small room with no windows. No fire escape signs or actual fire escape. With a wardrobe and a unit. Double bed that felt like the mattress was made of cotton wool. With a single bed right next to it. No TV . Plug sockets hanging off the wall. Walls were littered with hairs and mucus stains all over. Literally sat on the bed for 10 mins while I charged my phone enough to book a different hotel as there was no chance I was risking my health and safety in the "pleasant house" the only thing pleasant was the walk out to the v lodge about a mile away. Ten pounds more but a million times the quality. Then to be told I couldn't cancel the booking and to have to report the state of the place to claim a refund. Literally checked in waited 20 mins for the room to be prepared and spent 10 mins (purely for a power point to charge my phone so I could book alternative accomodation. This place should be less than 1 star at the price of an ibis or similar it's shocking. Literally a room and a bed. Shower was not in the room it was a communal bathroom. Judging by the state of what I saw. there wasn't a Chance I was even thinking of even looking in there. Didn't notice any condiments but would you want to drink from a cup supplied from this place? I think not. Terrible experience.

Hotel was closed and customers service ended the call on me multiple times had to book elsewhere