Hampton Inn & Suites Manchester

We are a small school needing to stay for a tournament but the rain canceled our games so we couldn’t travel. Been calling the hotel for over a week bc they charged us a fee and no one will call back. We play there every year but we will not stay at this property again. There is a new Marriott property down the street and they will get our business from now on. All it would have taken is a simple phone call from the manager, who must not care about customer service.

I got here and they said they had to cancel the reservation because the ******* credit card was declined. I need you to Credit my credit card for what I paid you. They tried your cc at least 6 times while I stood there.

Bad night in Manchester Even though I had a confirmed reservation it was not honored because it was based on key points.

Great staff, room was spacious and clean enough. Would stay again.

I have been a Hilton Honors member for 20+ years and a Diamond member for the last eight. So needless to say, I am loyal to Hilton. But after my experience at the Manchester, TN Hampton, that may have to change. For this trip, my daughter had a travel credit with Delta Stays, so we used that to book a night at the Manchester Hampton. After a long day of travelling, we arrived very late in the evening to check in and were told by the desk manager that there was a problem with Delta Stays, so we would need to call them and cancel our stay (which was prepaid) and book directly with him (at a high price). No other offer to assist or at least let us get checked in while they worked it out with Delta Stays. Basically made it clear that it was not his problem. So we did call Delta Stays and they said everything looked good on their end including a successful authorization from the hotel. They offered to call the hotel to work it out, but apparently the desk manager didn't feel like picking up, so the call kept going to voicemail. Luckily for us, Delta Stays quickly called around and found us another hotel close by and moved our reservation over there, including paying the difference in price. So a big thumbs up to Delta stays for being so awesome. And also an even bigger thumbs up to Alex at the LX Hotel where we ended up staying for being so wonderful. For the owner of the Hampton, this desk manager really should not be the face of your hotel. For Hilton, I thought Diamond membership meant something, but apparently not. It may be time to rethink my loyalty to you.

Only complaint is that the cable tv is horrible. Screwy method of finding anything, no normal guide. This may well be the fault of the local cable provider. It would be well for them to find another way if possible.