Bianca V
ngày 12 tháng 6 năm 2024
The hotel is great and I 100% recommend it for a great stay! The building is modern and classy, the rooms are very nice, great food and amazing pool. The beach is 5 minutes away from the hotel by foot, but they also have a bus in case you don’t want to walk, and the beach is amazing. The only thing I felt was not up to the standard were the cleaning services - we used to leave the room at 8:30 and come back at 12:30 and most days the rooms were not cleaned at all - or, in the days when the housekeepers did come in, they would only refill with seemingly random products. For instance, at a certain point our room had 9 bottles of shampoo and no shower gel - and refilling the mini bar also seemed arbitrary. There was also a plate with leftover food that was left next to the elevator for 2 days until we left, which gave the sense that there the cleaning wasn’t very rigorous for a 5 stars hotel. Another thing to keep in mind - and this might be a cultural thing as well - is that the staff is very persistent in trying to sell additional services, to the point where it might be perceived as unpleasant. Each time when picking up and dropping the beach towels I would get approached by the lady I charge of the special wellness services that would be extremely vehement in trying to make me buy a massage or wellness session, to the point where I ended up avoiding the area altogether and not using any of the free spa services. Similarly, when we went to make reservations for the a la carte restaurant, the customer relations representative asked us to help with a review on google and Trip Advisor, which is completely normal, but also insisted we write the review while we are at her desk so that she can check it out before we submit it (which is why I am now editing the initial review). All in all, I would return to Hotel Bosphorus any time and I completely recommend it, as the inconveniences were minor and didn’t heavily affect our overall experience.
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