Asteria Collection Side (Ex. Labranda Excelsior)

the worst hotel, bad food and a lot of mess, it's not a 5-star hotel, I stayed for 11 nights and it was the hardest days, the same food every day, if you want to go to an a la carte restaurant, 1 time is allowed, although on the website when you buy the vacation, it doesn't inform anything about the rule that after 7 days you are only allowed once, if you go to talk to the managers, they are rude and careless, they take your money and then they don't care anymore , there is no sugar-free drink in the entire hotel, the staff does not know English, to eat you have to walk for 20 minutes to find a free table, you have to stand in line to get a portion of food, a 10-minute line wait, a very stupid choice!!!!! and the list goes on, but I advise you not to visit this hotel,in the reception, water flows from the ceiling, the walls are dirty and peeling, the elevators are very dirty, the rooms have a bad smell of urine and sewage!!!this days was bad for us,can't wait to finish for going home!

Definitely not the ultra-all-inclusive you would be expecting. Traveled alone with my teenage daughter hoping for a fun/relaxed holiday for both of us. A lot of the staff were very rude. The staff who did make us feel welcome advised that very few in the hotel would understand English, and they would engage better if you were Romanian, russian or german, having a basic understanding of German; was able to understand. being referred to as a "British ##%%" by a waiter at the poolside bistro bar, management were never about to speak to, relying on guest services team to deal with my daily complaints, to which they acknowledge and say they will address my complaint, however never communicate back unless you are back again next day with a new complaint.   of our hotel to stop smoking, its the same as wether people choose to use cuttlery in the dining hall as there is no sign saying you have to use cuttlery people choose to eat with there fingers and some guests are upset at this". This must have been the most ridiculous answer ive ever heard anywhere never mind a so called kid on 5star hotel. By last few days i had hotel staff physically lifting my sunlounger whilst i was on it before 6pm when others were still in and around pool, this was carried out whilst i was on the telephone to loveholidays whom i advised of during our call, which was about arranging to get moved or home early. I usually stay in 3star hotels around different areas of side and can honestly say this hotel has most certainly been the worst experience i have ever had to endure on over 45 holidaysabroad to various destinations over the years. There was a couple of positives which i will mention, the bistro snacks/bar are 24hours which is seldom the case in most inclusive holiday resorts in recent years. The main pools were large and clean, however poolside was most often dirty with other guests leftover drinks and food often lying on sunloungers and ground. Sunloungers had some guests towels left on them for our full stay so they had the same lounger everyday, there was no rules so this was allowed to happen, there isnt enough sunloungers for even half of the hotel guests throughout the entire resort (excluding the capacity on the beach). Private decked sun bathing yurts could be hired for a small fee each day , however the 5-10 yurts shown on various images used to advertise this resort by several holiday booking sites including the hotels own website are far from accurate as there is only 3 on entire resort of which one has seen better days. Great supermarket within resort and great transports links at entrance to hotel grounds with frequent buses to manavagat/side and taxi rank at entrance to go anywhere. The old saying 'dont judge a book by its cover', springs to mind , however the book cover would be the best part in this instance. I hope you read this before booking your holiday, and if you go ahead with booking this resort, sincerely hope you have a better experience than me

Really good hotel for family vacation! Mini club for children ferfect, so interesting, so much activity. And sport animation also perfect, water gym is the best! So funny pool game! Evening program amazing! Food taste and so much! Of cours we will come back again!