Arcanus Hotels Sorgun - Ultra All Inclusive

We were greeted on arrival We were greeted on arrival, check in was very quick and we were taken to our room, the luggage followed. A very pleasant room with pool view and the sea. The room was spotless nice bathroom with walk in shower, toiletries available, personally I prefer my own. Plenty of coat hangers and drawer space, our bed was very comfortable, pillows not bad although they got hot. Tea coffee facilities a small filled fridge with water beer orange drink which was filled daily, also a large bottle of water. Air conditioning in the room but we didn’t use it, we left our balcony door slightly open at night, no mosquitoes. Small table and chairs and an ash tray to use if you smoke. There was a small line for your swimming gear. The room was cleaned daily, towels changed regularly and bedding changed every other day. Buffet breakfast, something for everyone, you couldn’t possibly go hungry, lunch more than enough choice, and the evening buffet once again you wouldn’t go hungry, when we were there from 5th November-15th November all was pretty calm I’d imagine it would be heaving throughout the summer months and extremely hot! Also lots of children. Entertainment in the evening if you want it, otherwise plenty of bars. Lots of sun loungers whilst we were there. Cafe next to the beach. Towels free. Outdoor pool was exceptionally clean but freezing cold . Indoor pool heated okay for fit people. Unfortunately I wasn’t able to use as there was no easy way for me to enter the pool, very close parallel steps (I’m slightly disabled and wasn’t able to get in or out of the poo!) They do have a mobile hoist but no one knew how to use it properly hence it was dangerous, this needs to be addressed asap otherwise an accident could occur, I might add I was very sad that I wasn’t able to swim as I was so looking forward to it. The reception staff very helpful and friendly, nothing was to much trouble. Oscar was an excellent front of house and he booked the A La Carte restaurants, we had the Mexican but our favourite was the Italian restaurant, it was fabulous, beautiful decor and the food was great. Now the backbone of keeping the hotel and gardens tidy and spotlessly clean were the cleaners gardeners and the room cleaners they deserve to be well rewarded, everyone connected to the hotel were amazing. Arcanus thank you.

Beautiful hotel and facilities with stunning sea views from most vantage parts of hotel. Booked A La Carte several nights, great food and service and extremely good value. Staff are all lovely, made to feel very welcome. Specially thanks to Jacqueline on Reception who helped with all my queries. Woukd definitely recommend and return.

We have just returned from a week at the hotel. Overall, this is a lovely hotel and we did have a great time. However, there were things that let our stay down. I echo the review left by 'Rebecca D' regarding service. We did not experience the fantastic service that has been commented on in previous reviews. Maybe it is at the end of a long hard season and enthusiasm is at a low, but I experienced being ignored on 2 occasions and even abrubtness bordering on rudeness when requesting a drink on multiple occasions by 1 member of staff. Although all staff are run off their feet and clearly work extremely hard, we just didn't get a warm feeling in general, also echoed by other families we spoke to. This was disappointing as the previous comments on great service did influence our booking decision. The other main disappointment was the sheer amount of plastic this hotel uses! Plastic straws, cotton buds, water bottles, the list goes on. It actually made us uncomfortable! The other negative was with the bathroom in our room with the grouting, and in particular, the mould around 'the window' in the shower. Extremely poor for a "5 star" hotel. However, despite this overall, it is a lovely hotel. My 5 year old loved it, so great for families. There are lots of positives about the hotel but it certainly wasn't 5 star. There is a good atmosphere, albeit the pools were freezing! The landscaping is beautiful, gorgeous beach and clear sea with a fab sunbathing pier. My daughter loved the kids club. Entertainment was a bit hit and miss. Food of a good standard you would expect, although may not be for everyone. Desserts, gorgeous! Cats everywhere to fuss, well looked after. Lots of waterspouts and trips about. Bed was very comfy and room clean. All in all, we would recommend this hotel, but we would look to go to a different hotel when we return to Turkey.

Not our first visit to this hotel and it certainly won’t be our last. From the moment of arrival we were made welcome, the staff are really warm hearted and nothing at all is any trouble for then. The hotel itself is spotless, from the rooms, the dining areas, the pool area and the beautiful spacious gardens….. Which you should look around. The food is very varied and there is always something on the menu, can’t imagine anyone here going hungry. The drinks are ‘real’ and there’s a good choice, try Ferhats’ cocktail in Bar2, he’s a lovely person and brilliant barman. We tried the oriental, Italian and Turkish al a carte restaurants and thoroughly enjoyed all 3 the food in all 3 was delicious and the service 5star. There are more than enough sunbeds around the pool and towels are provided and you can change them daily. The staff, every single one who is employed there are always smiling and more than happy to have a few words with you, we always feel this hotel treats their staff, whatever rank, with respect and that shows in the friendliness of the staff. Get you holiday booked ….. you’ll love it xx

We have just finished our week long stay at the Arcanus Sorgun resort, we have had an amazing time. The hotel is beautiful and very clean, has all the facilities you could ask for and the staff are excellent. The room was spacious and well equipped, has a mini fridge (restocked daily), safe,toiletries, gowns, slippers and beach towels are available. We had a standard double with beach view. The hotel grounds are beautiful and with a large main pool, kids pool, indoor pool, splash park, water slides and private beach there is plenty to do. Sun-beds cannot be reserved until 8am and we usually went down to pool between 08:30-09:00 and there was always plenty still available, later than this you would struggle in peak season. However there are loads of loungers on the beach and grass area between pool and beach. We treated ourselves to a private beach pavilion with waiter service on one of the days which you can rent from guest services. This was one of the highlights of the holiday. The kids club, activities and entertainment were also very good, there was always something going on to keep children of all ages entertained. Pool activities also take place each day, including Water Polo and exercises. The food was great, the main restaurant had your standard all inclusive buffet, with fresh cooked meats, salad, desserts and fruit. Each evening there was also a different themed night. The hotel has 5 a la carte restaurants, these can be booked one per stay at guest relations. We went to the Mexican and the Asian. Both were excellent, the Mexican especially was absolutely fantastic. There is also a beach and pool bar which are great for lunch the food here was great so we regularly used these for lunch. There is also a passion bar which serves milkshakes and frozen drinks, this was perfect and not something I’ve experienced at any previous all inclusive. The staff were all friendly and welcoming, polite and efficient. Most spoke very good English and didn’t have any issues. The general manager especially was frequently around and making sure everything was okay and that you didn’t have any issues. On one of the days we took a 10min taxi ride into Side (the closest town) it was really lovely mix of culture and shops selling ‘genuine fakes’. There is a nice harbour with restaurants and cafes, a great place to spend a few hours. Overall I cannot recommend this resort enough, for a relaxing week in beautiful surroundings and fantastic weather. We will definitely be returning in the future.

We stayed here for 8 wonderful nights as a large group for a special birthday. We arrived and we was aloud to go straight to food so we didn’t miss the dinner sitting, staff wonderful so polite and can’t do enough for you. The rooms are very spacious and set around beautiful grounds they could do with an update but this did not matter to us one bit as the hotel itself is lovely close to the beach on site shops, grass areas large pools, activities and so much more. Food well you won’t go hungry so much choice always hot topped up and plenty to choose from. It has everything you could need and want if venture out to the old town or not but I would recommend seeing the old town simply stunning. The hotel is spotlessly clean more than enough areas to be at it never felt over crowded at the pool or beach we loved our stay at this hotel and can not fault it I have come to Side for 10 years this hotel had something for everyone I just wish we could have stayed longer. Please ignore negative reviews it’s a brilliant hotel. Thank you for a memorable stay.