On Vacation Wayira Beach

Just the tours wich they are very expensive and to be able to get a discount yo have to go to a meeting to check who has visa, mastercard or american express to invest 4000 dollar to be able to get a little discount on tours and other trips to the hotel and flights. Service on one bar they sayd i cant serve you till im done with inventory if not you can go and complaint at the lobby. I just left and didnt buy anything because it was a bar not includded in the hotel i felt like i was begging for something but i was paying for it.. the dont care. Not help at all at the lobby with reservation, we arrived at 10 am because we had an early flight and asked for an payd early check in and nothing.. they didnt care. We payd for includded breakfast, lunch and dinner and the buffet restaurant is very limited with options, only 2 usually, we just went 1 day of 4 we stayed, we had to go to another payd restaurant wich food was very good but very expensive, just the 2 servers in that restaurant and the 2 servers at another beach bar where very polite and cared about us.. the rest didnt care. I would NEVER come back to this hotel, they offer bungalows in front of the beach and ours was very very far, and very hard to find. No signs and very confusing, they dont change sheets and towells unless you drop them on the floor. We where planning to stay longer if we wolud like the hotel but decided to go to santa marta instead. Hotel not worth at All

Very well designed facilities. Privileged location but very poor management which generally means a hotel without soul, without customer service, with facilities without maintenance, unmotivated staff, indifferent without training, very bad food and non-existent customer service.

I don’t recommend that place! Food is terrible. Staff is very unhappy. The location is not special. The architecture of this place is horrible!

bad service The place lacks a lot of organization in everything, they also changed the food every day I was there, they only served eggs and leftovers from the previous day for breakfast. The food was horrible. The organization of the tours was horrible. I will return in 10 years when they are more organized. A lot of money for bad service.

Horrible place to stay The worst place ever. Rooms old with dirt and rust everywhere. We had towels stained and had to change several times. Forget about housekeeping unless you want to wait hours. The customer service is terrible and they treat you with attitudes all the time. Get ready to fight for ice to take to the room. Also check your bank account because they will charge you twice. The only upside is the spectacular views. Forget about internet they suggest you sit on a cactus to get signal.

This is regrettably the 3rd time I've had to stay in an On Vacation property - every single time the net signal over WiFi is almost non-existent and no one on the staff knows how to fix it or cares about complaints. Multiple times this has caused huge frustration when trying to work, and it simply isn't a priority for the chain. This time I've also had severe stomach upsets after a single day of eating the all inclusive food (and sticking to bottled water) - after travelling around Colombia for nearly 2 months without a problem, including other hotels in the same region. On Vacation is the very definition of "stack them high and cheap" - with disinterested staff and a consistently poor experience for guests trying to get work done while travelling. We were also stuck in a room at the further end of the sprawling complex, which makes travelling from the room to the beach a pain. The rooms are cute indigenous style cabinas - but this also serves as an excuse for gaping holes in the doors so that they're filled with mosquitoes every night (obviously, as the cabinas are right next to water ponds). The beach is nicely presented, with soft bulb lights every where, and plenty of space for everyone. The evening entertainment is above average, but be prepared for an overdose of Vallenato music - not my taste but it originates from this region. Cocktails are reasonably priced (~25k COP), beers a little expensive (8k COP). Their recommended Chiba party bus is very over priced at ~110k COP (compared with typical prices of ~30k), has no room to dance, feels more like a no-frills bus to the local town. The brochure claims cards are accepted, but all the bars I went to required payment in cash. I'll be doing my best to avoid On Vacation in future - the cheap offers aren't worth the connectivity and food frustrations.