Charthouse Bahrain

Relaxing vibes , neat rooms , good coffee, and friendly front desk staff. We’d definitely stay again.

I stayed at Charthouse Hotel for three nights, and unfortunately, my experience didn’t meet expectations for a 5-star property. While the location and room size were positive, several key issues affected my stay. Pros: • Spacious room with a kitchen (stove, oven, and microwave). • Beautiful location in Bahrain Harbor. • Generous complimentary water bottles. • Friendly, professional, and helpful receptionist. Cons: • Cleanliness Issues: The room had visible rug stains, bedroom mirror had mascara stains, and coffee stains under the coffee machine. The coffee tray had dried milk stains and sugar in it, and the kettle was rusty and unclean. • Amenities: Only one size of worn-out towels was provided. There weren’t enough trash bins, and used tissue rolls were provided, without extras new ones, which reflected a hygiene issue. • Noise and Security: The walls were not soundproof, and I could hear street noise and sounds from other rooms. The elevators lacked security, allowing anyone to access any floor. • Service and Privacy: Despite the “Do Not Disturb” sign, housekeeping entered the room and went all the way into the bedroom. • Staff Response: - My bag was delivered to my room over 30 minutes late on the check-in day. When I asked the concierge about the delay, he mentioned they were busy without offering an apology, which felt careless. - When I raised concerns about my room’s cleanliness, the Front Office Manager, Ms. Alaa, offered a room change. Unfortunately, the new room was even dirtier and smelled of cigarettes despite being a non-smoking hotel. No further solutions or compensation were offered. Overall: This was my first visit to Bahrain in 17 years, and the hotel negatively impacted my experience. The lack of cleanliness, poor service, and unprofessional handling of complaints made my stay uncomfortable. For a 5-star hotel, this was not up to standard.

The location of this hotel os good with outsiding view of the gulf sea.it is located in the center of the city where everything is near the hotel .Adil has provided excellent service .He is good to talk to and offers good deals.i am very happy with Adil services