Alt Life Manali, Old Manali

HORRIBLE EXPERIENCE – STAY AWAY FROM THIS PROPERTY! This was hands down the WORST hotel experience I have ever had, and the main culprit behind this disaster was none other than MR. NITIN KHEMI (receptionist). His rude, arrogant, and completely unhelpful attitude made our stay an absolute nightmare. This *** has zero professionalism, zero courtesy, and zero sense of customer service. His behavior was so disrespectful and insulting that I am honestly shocked he is still employed at this place. If the management has any concern for their reputation, they should immediately get rid of him because he is single-handedly driving customers away. We booked two rooms, and both were DISGUSTINGLY FILTHY. The bedsheets were dirty, there were hairs all over the bed, and it was obvious that no cleaning had been done before we checked in. It felt like someone had just used the rooms and walked out, and the staff didn’t even bother to change the sheets. To make matters worse, the geyser wasn’t working in 0°C temperatures, and instead of fixing it, the staff thought it was acceptable to give us one single bucket of hot water borrowed from another room. What kind of pathetic service is this? On top of that, there was no handwash or soap dispenser in the bathroom. How is this even remotely acceptable in a hotel? And the problems didn’t stop there! No electricity for an hour, breakfast was delayed by an hour, and when we asked for answers, we got nothing but dismissive responses. We booked directly from the AltLife official site, and nowhere was there any mention of a strict check-in or check-out time. Due to all these ridiculous issues caused by the hotel, we had a clear discussion with MR. NITIN KHEMI, and HE HIMSELF AGREED that we could check out at 12 PM. But this guy, being the arrogant, two-faced, and completely unprofessional person he is, suddenly changed his stance at checkout and spoke to us in a way that was beyond rude and unacceptable. His tone, attitude, and overall behavior were shockingly disrespectful, as if he was doing us a favor by even talking to us. I drove 1,300 km to stay at AltLife, expecting to have a pleasant experience like I did before, but this time, it was an absolute disaster. And MR. NITIN KHEMI was the CHERRY ON TOP OF THIS NIGHTMARE. His disgusting attitude, complete lack of basic manners, and outright hostility made it clear that he does not care about guests or the hotel’s reputation. If this is the kind of unprofessional and arrogant staff AltLife employs, then I will NEVER return and will make sure to warn everyone I know to stay far away from this place. MR. NITIN KHEMI RUINED OUR STAY AND OUR TRIP. His behavior was SHOCKINGLY BAD, and I strongly advise everyone to avoid this property unless you want to be treated like garbage by their receptionist. I DO NOT RECOMMEND this place to anyone. STAY FAR AWAY unless you want to waste your money, ruin your trip, and be disrespected by the most arrogant and incompetent receptioni

We visit in manali last New year but not get room in alt life manali but we celebrate New year there with live music band from Estonia There hotel coffee was the best coffee of manali we are coffee lovers family even snickers milkshake was delightfull there bartender person was from Kuwait experience so special smile and wonderfull guest service experience even hotel regenta service was zero I truly recommend hotel alt life manali special food service and smile unforgettable heart touching experience wish to celebrate New year in hotel alt life manali only