Tài Khoản Khách
ngày 9 tháng 1 năm 2025
First off , I made a mistake booking hotel monal through an agent ! Went to Manali on 8th May for a long awaited family holiday .. hoped to have a good time and stay in a nice clean hotel . But what a disaster it was !!! Hotel monal is like a lodge for bachelors not a hotel where families can stay. Cigarettes buds every where, pillows are ridden with fungus, the property is littered with monkey poo, and there is so much trash under the bed !! What was even more shocking was when we decided to change hotels.. the manager Raju and the staff revealed their goondagiri .. harassing ladies and children on the road and not letting us leave. This even after 100% payment was made in full to the hotel by the travel agent! We had to seek police help as the hotel goondas kept misbehaving and harassing women and children :( ! Police had to intervene and warn the hotel owner Chaitanya. All Chaitanya cared about was money and showed no sense of hospitality which is the very essence of any service industry !! Oh what an horrid experience !! We finally moved to New Paramount hotel.the rooms were clean, staff courteous. With the first two days ruined by Hotel Monal, thankfully, New Paramount made the last two days bearable ! PS. Please beware of Hotels like Monal
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