Tài Khoản Khách
ngày 4 tháng 7 năm 2025
I recently stayed at the Bookmark Resort and unfortunately, my experience was below expectations. While the property itself is nice, several key issues with service and management made my stay frustrating. (1) Delayed Breakfast Service: Breakfast was scheduled to start at 7:30 AM, which is already too late for many travelers. Ideally, breakfast should begin at 6:30 AM to accommodate early risers and those with tight schedules. However, not only did breakfast not start on time, it was delayed further. This showed a complete lack of proper administration and made it feel like the hotel was unprepared to meet basic guest needs. (2) Poor Interpersonal Skills: One of the most disappointing aspects of my stay was the staff’s poor interpersonal skills. While the hotel has potential, these issues significantly impacted my experience. It’s clear that there is a need for better management, staff training, and more efficient operations. Unfortunately, until these issues are addressed, I cannot recommend this hotel.
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