Holiday Inn Managua - Convention Center

Good Afternoon Holiday INN Managua ,  Below will be explained a series of events of negative experience The last one is the Worst.  1. When we arrived we were not greeted or helped with Luggage and made us wait before getting help with our reservation  2. We requested room service and the Drink we requested was incorrect , we requested Coke but they sent us Diet Coke instead despite making the clarification during the call  3. We tried to use the Bath tub , however it did not work  4. I went to reception and confirmed if the event I was attending to was being hosted in that Location or if another hotel (Holiday INN Express) and they did not know , they were unable to confirm  5. At 2:30 PM one of the Cleaning Lady went room by room knocking on each door and yelling is someone there ? Causing High Discomfort Other Guests also complained about this 6. The worst part was that they have an employee asking at Random ( Not to all guest) if we had paid breakfast. We understood why it was being asked but he went immediately to check with Reception it was true , and in the middle of putting food onto our plate , he stated that it was not true and that we had not paid my wife confronted him and went to reception and they were able to confirm they had made a mistake. They did not apologize for making a Scene , they made us feel very bad and caused a scene that everyone was looking at us as if we had done something wrong , customer service was awful above everything  7. Reception did not speak english , they had to request a supervisor to confirm our reservation did include breakfast

This is a super busy hotel with so much going on but I enjoyed the atmosphere. Great vibe. Some may find it noisy. Clean. I ate at the restaurant one evening and food was good. Staff were pleasant and friendly. Rooms were fine. I came back to sleep and shower, I was out most of the time. Let's be honest, Managua is not a place your likely to stay long and this is fine for a few nights.

Creo que Holiday Inn Select, Managua ha quedado solo ha el nombre, al hotel le falta una remodelación sus habitación ya ha perdido su calidad, no son insonoras, huele a viejo, la alfombra, la TV de tecnología vieja, aire acondicionado igual, de hecho la primera noche no funcionó y al día siguiente me cambiaron de habitación, otro tema es la calidad en la comida muy mala para el hotel un desayuno que preparan y las 04 horas calentando , huevos secos y panqueques igual, el 23 de diciembre todo el día el hotel ha pasado en un evento privado el cual a alto volumen y nos expresa que no pueden hacer nada porque es un evento entonces el huésped tiene que tolerar este tipo de cosas y el pago por noche por arriba de $ 130 dólares es algo ilógico, un hotel es un lugar de descanso y no deberían de permitir estos tipos de cosas, en resumen la experiencia ha sido muy mala ( el personal no tiene la culpa ) es la dirección del hotel y la infraestructura, es momento de renovarlo y que la cadena de la franquicia tome cartas en este asunto

Muy Bonito lugar En Especial los recepcionistas y los de restaurante Lila, Duvan y (Cristopher?) otro muchacho que estaba eran muy amables conmigo y mi madre de mayor edad, e igual la comida estaba muy buena Recomiendo para mi familia, y volvere pronto al hotel Muchas gracias por su servicio Un poco ruidoso con muchos eventos pero nada tan malo muchas gracias