Hotel Riviera

Best things were wifi all around in the hotel; friendly, efficient and helpful staff; cleabing every day, especially a Bulgarian girl, she did the cleaning thoroughly every day, even in the terrace, vaccum cleaner ecc. It really depends on the person, not necessarily on the hotel! The previous lady was very superficial, I also complained about the cleaning... then I had to compliment the other one. The room is pretty big for a hotel room, the bed is very comfortable, tall and soft all around. Good storage places, big table, fridge ok and very silent. At Riviera we had a pleasant stay, not disturbed at all by neighbors, loud music, perfect for children. The playground is big, inside and outside. Bathroom ok, glass shower, good pressure and hot water instantly all the time. The area is the perfect one, not isolated at all but far enaugh from the noisy and crowded area. Close to a Mega Image and other local shops, 5 min from the sea. You step on the beach from the hotel but the beach being so wide now it takes a while until you reach the sea. The sand is awful on the whole beach....... nice memories from the past, the finest sand is now a dream.... The music at the restaurant is awful.... Breakfast the same every day. But you can find good things to eat. The bread is awful! Chemical... The coffee is very good for a hotel! Iulius Meinl, fresh beans. The lifts work fine, not long queues at any time. The hotel overall needs improvement, it is far to expensive for what it offers. Decent, not bad, but for this money there is plenty of better choices around.

Our stay at this hotel was terrible. I am saying this as a returning customer with happy previous experience. First of all, there are only very few parking places for such a big hotel ( roughly for 3% of rooms, according to my estimations). Other smaller hotels such as Bueno, Zenith for example have more parking spots than rooms. Here not only there is literally no space available, there is nobody to help and guide you, or find you a spot temporary. There are three elevators that work slow (they take a very long time to stop and start) and there is only one button to call them. If you click it and it assigns you the elevator the maid keeps blocked, you are doomed - you have to take the stairs all the way 10 or maybe 14 floors. Yes there is always a maid present in one of the elevators during the rush hours that keeps it blocked to load and unload stuff. If you actually meet her on your floor and ask her nicely to clear the elevator since the tourists paid their money to have fun, enjoy and relax, and not to wait hours for elevators - then she will tell you that she doesn't care and shortly become aggressive along with other employees that may be around. What does the Manager have to say about this? Nothing. She doesn't really care. She confuses quality with higher profits and wants to keep as few lower qualified workers as possible and burn them out. To Mrs Manager: you may start measuring quality in customer satisfaction instead of what are you measuring on now, and take actions according of that. At the restaurant, during breakfast, about 1 of 3 plates were dirty and not properly washed (traces of grease or dried remains of food) and about 1 of 10 were really dirty, you could spot the dirt from far away easily. The food was bellow average mostly because of low quality processed meats. The beach where you get your included seats - so that's why it's part of the review - get sometimes crowded with gipsies especially after noun and beach administrators also play manele music.