Whatley Manor

很温馨的莊園氛圍

早餐品種較少

Whatley manor We have stayed at this luxury hotel before and it was a very pleasant stay. So after some health issues we decided to spend 2 nights here as a treat and a relaxing time in a Junior Suite We arrived and were shown to our room which seemed very pleasant although very cold. On ringing reception to ask about the heating we were told that one of the 2 large radiators in our room wasn't working and after investigation was further told a new radiator has to be 'made' for the room! Fine in the summer but not when the temperature outside is very cold. We ended up with 2 electric heaters in the room to compensate. Not very high end! No offer of a room change either. NB: Noticed a review from Feb 24 saying heating in this room did not work! Must take a long time to make a new radiator! Why let a junior suite room of £600 per night with inadequate heating? No apology by management who were notable by their absence. The room was pleasant but dated with a small bathroom with a shower cubicle that leaked! Also no turndown service which was a surprise at a 5 star pricey hotel. The bed was very comfortable though. Another surprise was a 10% service charge added to our bill including accommodation! And after ordering two cocktails at £20 each we were charged £4 for crisps!? Seriously? I'd call that penny pinching. We ate at Greys twice. Sunday lunch food was excellent. However the service was shocking. At a high end restaurant should we really have to look after ourselves - no wine or water poured and had to ask for our table to be cleared and catch a waiter/waitresses eye for service. Most staff were not engaged (some just miserable) even though they didn't seem that busy. Our second meal the next day - the staff were a complete contrast. Attentive and pleasant. And professional. USP ports needed, room needs a refurb and consistency in service required. On a positive note the gardens are fabulous and will be stunning during the summer time. Sadly we felt things weren't quite right with this stay at WM. You pay high prices you expect a certain standard.

I booked Whatley Manor for my mum and I to celebrate my sisters birthday, honestly you will not be disappointed if you treat yourself, friends and family to the best afternoon tea you will ever have and I have had many disappointment's over the years! What you see in the photographs is what you get it, plenty of delicious choices and an incredible selection of teas in a beautiful setting. The staff are really welcoming and attentive without being around if that makes sense and there was no time limit for our visit. When you do feel like stretching your legs then do not leave without having a walk around the beautiful gardens which was a added bonus to our afternoon.

We visited Whatley Manor on a Sunday night for a last minute getaway. The hotel is very well furnished and has beautiful gardens and common rooms which would certainly warrant with a 5-star review. The two Michelin-star restaurant 'The Dining Room' was truly excellent food and well worth going our of your way to visit (if you enjoy the French-style long and luxerious dinner. As there are so many reviews on here pointing out excellent things, so I will point out a couple of things that let the hotel down: The hotel rooms themselves were a little disappointing. We were offered a free upgrade to "Superior", and the room was pleasant with a large bed, but I have certainly stayed in nicer, grander rooms in similar quality hotels. Take, for example, the television. It was an old model - not a flatscreen - which was obviously state-of-the-art 10 years ago when the hotel was opened, but given how technology has moved on, I would have expected this to have been updated. You may well ask why we would go away to watch television (it was Wimbledon Men's final day) - so perhaps this isn't a big point, but I think it is indicative of the hotel just feeling like it could do with a spruce up after being open for 10 years. The spa was lovely and well-appointed. There were a couple of things that let it down. On the first day, one of the steam rooms was not working, and one of the two "feature" showers was not working. Again, this is not a big point, but when you pay as much as you do to stay somewhere like Whatley Manor, you expect perfection. On the second day, there was construction taking place on the patio outside the spa. This was noisy and disruptive, and, had we been staying that day, I think would have seriously taken away from the enjoyment of the hotel. Of course they need to maintain the spa, but again, I think they could do with shutting the hotel for a couple of weeks in an upcoming off-season and giving it a good refurb, rather than disturbing guests

Can’t fault this place. Went for afternoon tea. The service, the staff and the place was second to none It’s just so beautiful and relaxing Nothing was too much trouble The tea was excellent Would highly recommend the Afternoon Tea, and the place in general