Tài Khoản Khách
ngày 16 tháng 7 năm 2025
This is definitely not 5*, for those that have been to ikos - that is 5* and this is not a patch on ikos. Firstly, AI is limited on the drinks, you even have to pay for a Bailey's!! That shows it is about the money and not the customer. Right the title of my review. We booked our loft suite with private pool based on the photos and description. We emailed before our visit to check everything was in order. The photos showed a beautiful paved terrace, pool and sea view from the terrace. What we got was totally different! We had a loft suite and pool but an inland view from the wooden terrace and pool. The room was right next to the service road, we had vehicles and mopeds all day driving around to service the resort. There were also steps along the side of the pool for other guests to access their rooms. We spoke to some other guests and they had the same issue, not the room as described - so be CAREFUL when booking. Our original room had a shower upstairs next to the bed but also had the shower downstairs. You have to navigate the stairs to go loo in the middle of the night. The second room was laid out better with a toilet upstairs instead of the shower and full bathroom downstairs. When we emailed to check the sea view, remember as per the photos, we were assured there was a sea view. What we had was a tiny balcony with two deck chairs that was it. The pool in our second room has an issue with the filter and was covered in dead insects, we were told it was because if the wind that day. The maintenance guy was there for over an hour checking and fixing the filter. As soon as it was done you could notice the difference in the pool straight away. The last few days of our holiday was very windy and guess what, no dead insects in the pool. Food, the buffet restaurant is amazing. Excellent food every day, always hot and refreshed regularly. The desserts are top draw restaurant quality. The only downside, you can only have wine, beer or soft drinks, no spirits. The a la carte restaurants were poor in my opinion. Minoan was the better one with good service. But Oceana, wow, so bad. Everything over seasoned, the lamb covered in salt. Umi, was not much better. Don't be fooled by the menu!! Location is good, layout is good, not to far to get anywhere in the hotel. There is a bus that runs to Heraklion daily at various times, €4 per person per trip. This is not run by the hotel. The hotel will respond and say they moved us as soon as possible and took care of any other issues we had. But why, get it right in the first place. I'm not sure they take feedback very well, always excuses. I would not stay here again, I'm sticking with ikos thank you very much. So much better.
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