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Đánh giá đã xác thực
Vị trí4.5
Trang thiết bị4.5
Dịch vụ4.3
Vệ sinh4.6
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Tất cả đánh giá(47)
Đánh giá tích cực(44)
Đánh giá có ảnh/video(8)
Đánh giá tiêu cực(3)
Wiwico
Lưu trú vào thg 6, 2024
Một mình
15 đánh giá
3.2/5
Đăng tải vào 25 thg 6, 2024
The hotel itself is excellent, including the infrastructure and hygiene. However, as a five-star hotel, the Karen reception and ****** staff are not professional and unacceptable.
Dịch
DPTG
Lưu trú vào thg 11, 2023
Vợ chồng
104 đánh giá
3.5/5
Đăng tải vào 24 thg 11, 2023
Charming hotel in a castle. Nice rooms with very comfy bed and premium toiletries. Central courtyard for breakfast and on site parking. Outside of town and a good 20 minute walk to the waterfront and 40 mins into the town centre. No gym.
Dịch
Tài Khoản Khách
Lưu trú vào thg 9, 2023
Vợ chồng
12 đánh giá
3.7/5
Đăng tải vào 27 thg 9, 2023
The room was lovely, the staff in the restaurant was lovely as well. However, the overall service is way too far from a five star hotel. Weirdly, the reception knocked our door in the morning twice without calling on the phone, we were very surprised. When we left, the staff drove their shuttle bus to cut our way which is very surprising as well.
We had a truly wonderful stay at this beautiful hotel, which looks like a castle! The location, slightly outside the city, offers a peaceful and quiet atmosphere—perfect for a relaxing getaway. The staff were incredibly kind, professional, and discreet, ensuring that our stay was as enjoyable as possible. We really appreciated the attention to detail and the overall ambiance of the place. It felt like a true escape from the hustle and bustle of daily life. We thoroughly enjoyed our time here.
Dịch
DebbieJeffries
Lưu trú vào thg 5, 2024
Vợ chồng
5.0/5
Nổi Bật
Đăng tải vào 30 thg 5, 2024
Lovely hotel up in the hills of Malaga. Small pool area but spectacular views and lovely courtyard for breakfast and evening drinks/ dinner. Nice walk along the promenade into the city & short walk down to beach for morning swim. Lovely ambience.
Dịch
Tài Khoản Khách
Lưu trú vào thg 10, 2024
Khác
4.0/5
Rất Tốt
Đăng tải vào 14 thg 10, 2024
The location was great; fabulous views & close to the sea. The doormen, Manuel & Mamadou were very helpful. Everywhere was super clean. The only thing that let this hotel down was the breakfasts, the dishes we ordered were very slow to arrive (or didn't come at all). The yogurt had cornflakes sprinkled on it and I asked for coffee con leche but twice was served a cappuccino. A buffet style breakfast, such as we've had in other 5 star hotels in Malaga would have vastly improved this experience.
Dịch
Tài Khoản Khách
Lưu trú vào thg 3, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 30 thg 3, 2024
This has been one of the best holidays we have ever had! The ambience of the hotel is sensational...partly built around an old Moorish style Fort, the developers have created an oasis of calm, with alfresco dining to the fore. From the hilltop location there are extensive views to the nearby coast, with beaches less than 10 minutes walk away. Well spread out seating areas allow guests to indulge in quiet reading or peaceful relaxation surrounded by potted palms and plants. Topping the bill is the team of friendly and ever courteous staff. Nothing is too much trouble for them. In many ways it is invidious to pick out individuals from such an accomplished team...but we were especially impressed with Manuel. Maria and Alberto. We will return!
Dịch
MaryCay_12
Lưu trú vào thg 9, 2024
Một mình
5.0/5
Nổi Bật
Đăng tải vào 15 thg 9, 2024
Staying at the Castillo de Santa Catalina is a most wonderful experience. The hotel is located in the best residential area of Malaga, which in itself is good as it is very quiet and, if you do not feel like going to the city centre, you can have a very pleasant walk in the area. The hotel is very stylish, the rooms are very well-appointed, with furniture that fits in harmoniously with the architecture of the castle. Chopard toiletries are one of the many nice touches. The best about the hotel are the excellent people who work there. The staff are very cordial and welcoming, nothing is too much for them. I had many nice and touching surprises, like being offered some delicious home-made chocolate cookies as a compliment from the establishment. The staff offer a highest level of service, on a par with the overall excellent experience of staying in this truly luxurious hotel. I will definitely return some time in the future and will be very happy to see all the wonderful, friendly and cordial people who work there!
Dịch
Connector15563273721
Lưu trú vào thg 3, 2024
Khác
5.0/5
Nổi Bật
Đăng tải vào 11 thg 3, 2024
We absolutely loved this place! We were at the end of our trip and wanted a quiet place to relax, read, and eat well! Everything was amazing. Very small hotel in a quiet neighbourhood, far from the noise and with great views. It's a 10-15 minutes wlak to the beach, 30 minutes walk to Malaga, but for us it was absolutely worth it.
Dịch
darbyandjoan
Lưu trú vào thg 5, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 11 thg 5, 2024
It was all I had imagined for my BIG birthday treat, with hiccups. I loved the room , so stylish and characterful but best of all was the courtyard. The fountain, the views and the ruins it was so romantic. Breakfast and lunch were great I did have a problem with the cod dish, even when re presented to me. I very much appreciated the birthday treats and wishes from the hotel. On our first morning there was no water, so no shower, no hair wash nor hands either! This wasn’t fixed until early evening. No ones fault it was a main leak but no effort to provide water to us or to compensate. Considering it’s a five star hotel and rather pricey we thought more could have been done to ameliorate the inconvenience.
Dịch
TrufflesSmith
Lưu trú vào thg 5, 2024
Vợ chồng
4.0/5
Rất Tốt
Đăng tải vào 5 thg 5, 2024
We stayed 2 nights here at the end of our Andalusia trip. The property is very attractive from an architectural and décor perspective, feeling grand and stylish in the common areas, with well-appointed and comfortable rooms. On the whole, we enjoyed our stay but on the basis of the hotel’s own marketing that it is “the most exclusive 5* hotel in Malaga”, having read great reviews, and considering the price we paid for our stay, our expectations were set pretty high and unfortunately the hotel didn’t quite live up to them. Our room and bathroom were lovely and very spacious, but the overall ambience was let down by quite an unpleasant odour, which we suspected was emanating from the drains. Although we raised this with reception a couple of times, they weren’t particularly concerned and nothing seemed to be done to try to resolve the issue (or switch our room), which was disappointing. We also had a slightly mixed experience at mealtimes. The lunch we had on arrival, and the breakfast we had on our first morning (both food and service) were excellent but the next day’s breakfast service was underwhelming – we struggled to get the attention of the staff to order drinks, we had to wait a long time for things to arrive, and when it started raining, they were reluctant to let us move to a table sheltered from the rain. It was a real shame that the service standards were so variable. Otherwise, our stay was fine, and mostly we appreciated the location of the hotel because it was quiet but within walking distance of the beach and the main bus route. The hotel has a very small pool/garden area with a few loungers/chairs but no other facilities so it is helpful to be able to conveniently get to the beach and the city’s other attractions without having to drive/park.