Dorrar Al Eiman Royal Hotel

Every thing in the hotel is extremely bad I called the housekeeping and the front office for several time and they didn’t answer, the service in this facility is bad ,I don’t recommend it for anyone, the rooms are very dirty and the view it just a wall

Firstly its very difficult to find the hotel as it is hidden in Safwah Shopping Mall. The entrance to this mall is very small and gets extremely crowded during peak times. The cards we were given to unlock the door would take 20+ attempts to open the door. In the bathroom the shower floor was only clean where the water falls, the rest of it was filthy. The price I paid was very expensive for 1 bedroom with 5 single beds. The room itself is very dark as there is no lighting from the windows. When I called the room service to bring some mugs for tea they did not bring them until I called again 2 days later. 2/5 of the beds were very hard and uncomfortable and the other 3 were average. In conclusion, my booking was not worth the money and I would not recommend this hotel to anyone.

Hotel is not very supportive and accommodating. I asked house keeping and reception just for a small mattress in my room for the floor as I prefer to sleep on floor. First I was told my room is too small as an excuse, then they agreed that there is room for a mattress. Then I was told it’s free of charge, once agreed they told me I have to pay 125 riyal per night. In my previous hotel in madinah, I was given free off charge. Toilet flush also does not work. Myself & family have previously used hotel on many different occasions, but will not be staying here in future again due to the service I was given. So for that reason I would avoid this hotel for anyone looking for a comfortable stay. Regards Hassnain Jamil

Has a great location connected to another hotel for which they share entrances. It has Two entrances, one with elevators where you will enter the hotel with your luggage. The location for this is a little hard to find if you haven't been before so you may need to ask someone as taxi drivers will just point towards a location and drive off, i think they could do with better signage directing people to the lifts or the porters. The porters are very helpful as they will come to the road to collect your luggage. The second one is via escalators which will take you straight onto the courtyard of the haram. These escalators will also take your through a shopping centre and food court where they will have mostly desi and international cuisine, you will have to go into zam zam tower for the KFC hardees and mcdonalds The drop off point is a busy location and cars cannot stay long esp at salah times so we were rushed off the tax Has a very large lobby area with lots of seating,12 elevators are available for us which makes it very handy and we had no issues with noise disturbance even though we were very close to the set of elevators. Rooms are spacious and clean and room service does a good job, it has a kettle and tea etc but no cups. We were expected to drink tea from a glass which I found strange. Really good for families with young kids as everything is close by, I took kids 3, 6 and 8 years old alongside elderly mother. Zam zam tower is directly next door and you can get quick access to it avoid the mass traffic heading to the haram Breakfast needs improvement fruit juice provided is actually cordial/dilute drink and most of the cuisine is catered for the international community i would say, they should consider the dietary requirements of brits, we don't all have liver and shawarma for breakfast On a positive note they have a chef making omelettes from 6am to 10.30am, pastries galore, lots of cheeses, and a toaster If travelling with family i suggest you get a cheap 1 week sim card each , it should cost around 30 riyals or less. You will need a visa at hand to get this. You should find individuals selling these on small carts outside the hotel. If not then walk into the zam zam tower and they will direct you to the vendors at the back. I would most definitely return and stay at this hotel 100%

The hotel is second to none in terms of location to the haram. Facilities are excellent. Staff are helpful and responsive. Lifts are plentiful so you're not waiting around at salaah time. Abraj mall under the hotel has lots of food places and other shops so you're not easting time going to get things. Rooms are spacious and clean. Good views of haram. ************* we got 3 rooms together with connecting doors which made it really easy with parents and children. Special thanks must be given to Hasan (Guest Relations) as he went above and beyond in helping us. Any issues we had we knew he was a mere phone call away to help us sort it out. I stayed here 3 months ago with friends and returned again with a family of 13 because of the excellent service we received from hasan and the hotel. Would try to stay at this hotel next time for sure and would be the first hotel i recommended in Makkah to anyone else.

A great hotel next adjoining building to the Clock Tower and direct on the grounds of Al Haram masjid . Hotel sits opposite gate 89/90 which leads in the Grand Masjid .. The building has a massive mall with food courts and shops open 24/7 , it’s busy with millions of people 24/7 in the mall . The breakfast was great with plenty of choice . Almost of the service staff are from Bangladesh and Pakistan so sometimes feels like your in another country then Saudi Arabia. Great facilities for families and couples , management are super friendly. The Saudis are over welcoming people and truly helpful in all areas .